- HEP Plumbing
- Hot Water Solution

Hot Water Solution
Hot Water Solution | Tankless Water Heater Install | Plumbing | Guild
Imagine never running out of hot water midway through a shower or waiting for a storage tank to recover on laundry day. HEP’s licensed plumbers specialize in tankless water heater install services that deliver endless hot water, lower energy bills, and free up valuable space in your home. Our team assesses your household’s demand, recommends the ideal high-efficiency model, and handles every step—from removing the old unit to fine-tuning gas lines, venting, and water connections—for a seamless same-day upgrade.
With HEP, you get upfront pricing, industry-leading warranties, and local experts who treat your home like their own. If you’re ready to enjoy on-demand comfort and long-term savings, schedule your tankless water heater install today and feel the difference the moment you turn on the tap.
FAQs
What are the main advantages of switching to a tankless water heater compared to a traditional storage tank?
Tankless (on-demand) units heat water only when a tap is opened, eliminating stand-by heat loss from a 40–50 gal tank. Homeowners typically gain: • Endless hot water—no recovery time between showers. • Up to 30 % lower energy usage, especially in households that use less than 40 gal per day. • Space savings—wall-mounted units free up 6–10 ft² of floor space. • Longer service life—20+ years with proper maintenance versus 10–12 years for storage tanks. • Lower risk of leaks and water damage because there is no large reservoir that can rupture.
How do I know what size (flow rate) tankless unit my home needs?
Sizing is based on two factors: 1) maximum simultaneous demand and 2) the incoming-to-desired water temperature rise. First, list fixtures that may run at the same time (e.g., one shower at 2.0 gpm plus a kitchen sink at 1.5 gpm ≈ 3.5 gpm). Second, calculate temperature rise: in Guild, incoming groundwater averages 50 °F; if you want 120 °F water, the rise is 70 °F. Manufacturers publish flow-rate charts—choose a model that can deliver your required gpm at that 70 °F rise. Our technicians measure these values during the estimate to recommend the right unit, and we can also link multiple units for large homes.
Can a tankless water heater be installed in the same location as my existing tank, and what are the venting or gas line requirements?
In most Guild homes the new unit can go where the old tank sat, but two upgrades are often needed: • Venting: Tankless gas models use Category III/IV stainless or PVC direct-vent pipe that must terminate outdoors per NSW Plumbing Code; retrofitting into an existing metal flue usually isn’t allowed. • Gas line size: Many 160–199 k BTU units need a ¾-in gas line (or ½-in w/ CSST) and 2–5 psi supply. If the current line is undersized we’ll run a new branch from the meter. Electric tankless models need 120–160 A of dedicated breakers; panel upgrades may be required. During our site survey we verify clearances, combustion air, condensate drain, and electrical receptacle so there are no surprises on install day.
How long does a professional tankless water heater installation typically take in Guild, and will my hot water be off during that time?
A straightforward replacement (same fuel type, accessible location) takes 4–6 hours. Converting from electric or oil tank to high-efficiency gas tankless with new vent and gas line usually runs 6–10 hours. You’ll be without hot water only while we disconnect the old tank and until we finish purging the new lines—typically 3–5 hours. We schedule around your routine, arrive with all permits in hand, and haul away the old tank for recycling.
What kind of maintenance does a tankless water heater require, and can I do it myself?
Annual maintenance is simpler than a tank: • Descale/flush the heat exchanger with food-grade vinegar for 30–45 min to remove mineral buildup (Guild’s water is moderately hard at ~140 ppm). • Clean the inlet screen filter and condensate trap. • Inspect venting, gas pressure, and combustion ratio. DIY flushing kits are available, but most owners prefer our low-cost annual service because we also update firmware, check error codes, and verify that safety valves still operate. Skipping maintenance can trigger "LC" lime scale warnings and void manufacturer warranties.
How much can I expect to save on energy bills, and are there rebates or incentives available in Guild for installing a high-efficiency tankless system?
Energy savings depend on usage patterns; the U.S. DOE reports 8–34 % savings, with higher percentages for smaller households. In Guild, the average gas cost is $1.20/therm; a family of four typically saves $80–$120 per year compared with a mid-efficiency 50-gal tank. Current incentives (updated May 2024): • $300 federal tax credit (IRC 25C) for ≥ 0.95 UEF units. • NSW Energy Savings Scheme rebates up to $600 for replacing electric resistance tanks. • Guild Municipal Utility offers a $150 bill credit for registered ENERGY STAR tankless installs. Our team completes all rebate paperwork, provides AHRI certificates, and will inform you of any new incentives at the time of purchase.