Fully Stocked Vans
Fully Stocked Vans | Emergency Plumbing | Plumbing | Guild
When a burst pipe or blocked drain threatens your home in Guild, HEP’s fully stocked vans are already on the move. Each vehicle carries a complete inventory of parts, specialist tools, and modern diagnostic equipment, allowing our experienced engineers to solve most issues on the first visit. From the moment you call, you’ll speak to a real local expert who can offer calm advice and give an accurate arrival time—day or night, 365 days a year.
With HEP, fast response never means rushed workmanship. We isolate the fault, carry out lasting repairs, and leave every space clean and safe, so you can get back to normal without lingering worries. Trusted across Guild for reliable emergency plumbing, we back every job with transparent pricing and a workmanship guarantee, proving that urgent service can still be professional, courteous, and cost-effective.
FAQs
What counts as a plumbing emergency and when should I call your Guild emergency service?
An emergency is any situation that risks property damage, health hazards or loss of essential services—for example burst pipes, sewage back-ups, blocked toilets, no hot water, gas leaks or major leaks that cannot be isolated. If shutting off your stop-cock doesn’t solve the issue or you are unsure how to make the area safe, call us immediately. Our 24/7 helpline will triage the problem and dispatch the nearest engineer to your Guild address.
How fast can a fully stocked van reach my property in Guild?
Because our vans are strategically stationed throughout the Guild area, our average arrival time is 30–60 minutes from your call. GPS tracking lets us assign the closest available engineer, and because each van carries all common parts, we rarely need to leave the site once we arrive.
What parts and tools are kept in your fully stocked vans?
Each vehicle carries over 2,000 line items, including copper and plastic pipework (8–54 mm), isolation valves, taps, mixer cartridges, toilet fill/flush valves, traps, wastes, flexible hoses, cylinders parts, pressure relief valves, heating controls, sealants and a full range of power tools and testing equipment. This inventory allows us to complete 90 % of emergency jobs on the first visit without waiting for suppliers to open.
Are your emergency plumbing services really available 24/7 in Guild?
Yes. We operate 365 days a year, including Christmas, New Year and bank holidays. Our call centre is staffed around the clock and our engineers work in rotating shifts, so there is always someone ready to attend no matter the time or date.
How much will an emergency call-out cost and do you provide up-front pricing?
We charge a transparent fixed call-out fee that covers the first hour on site, quoted to you before an engineer is dispatched. After that, work is billed in 30-minute increments with a clear price list. Any parts needed from the van are itemised. You approve all costs before work starts, so there are no hidden surprises.
Is your work guaranteed and are your plumbers licensed and insured?
All of our engineers are fully qualified, Gas Safe registered (where gas work is involved) and hold public liability insurance up to £5 million. We guarantee labour for 12 months and honour manufacturer warranties on any parts we fit. If an issue reoccurs within the guarantee period, we will return and rectify it free of charge.