Industry-leading Warranties
Industry-leading Warranties | Plumbing | Greenback
When a leak or clog threatens your day, you deserve the confidence that comes with HEP’s industry-leading warranties. Our certified technicians back every plumbing repair, replacement, and upgrade in Greenback with protections that stretch well beyond the standard 30-day promise. From lifetime coverage on select fixtures to multi-year labor guarantees, we shoulder the risk so you can enjoy trouble-free water flow and healthy pipes without second-guessing a thing.
Because we’re local homeowners, too, we designed our warranties to be refreshingly simple: no hidden clauses, no mileage fees, and rapid priority service if an issue pops up. Pair that with transparent pricing and 24/7 emergency support, and you get a plumbing experience built on trust—one that keeps your home comfortable and your budget intact for years to come.
FAQs
What does your industry-leading Lifetime Workmanship Warranty cover?
Our Lifetime Workmanship Warranty guarantees the quality of every installation or repair we perform in your Greenback home. If a leak, loose fitting, or any workmanship-related defect occurs at any time after we complete the job, we return at no cost to you to correct the issue. The warranty applies to labor on water heaters, pipe replacements, fixture installations, sewer and drain work, and any service listed on your original invoice.
How long are the manufacturer parts warranties, and do you handle the registration?
Most fixtures and equipment we install—such as water heaters, faucets, pumps, and filtration systems—come with manufacturer warranties that range from 1 to 15 years. We complete and submit the product-registration paperwork for you so the full term is activated. You receive a copy of the registration confirmation for your records, and we track expiration dates so you don’t have to.
Is the warranty transferable if I sell my home in Greenback?
Yes. Both our Lifetime Workmanship Warranty and any remaining manufacturer parts coverage automatically transfer to the new homeowner at no additional charge. Simply provide the buyer with your original invoice and our contact information, and we’ll update the warranty file to reflect the new owner.
What situations can void my plumbing warranty?
Our warranty is very forgiving, but it can be voided by: 1) Unauthorized alteration or repair by another contractor or DIY work on the covered system; 2) Damage caused by neglect, abuse, or misuse (e.g., pouring harsh chemicals down drains); 3) Acts of nature such as flooding, earthquake, or lightning. Normal wear items like aerators and rubber washers are excluded from workmanship coverage but are often covered under manufacturer parts warranties.
How do I file a warranty claim and how quickly will you respond?
Call our 24/7 warranty hotline or submit the online claim form. Provide your invoice number and a brief description of the problem. A licensed technician will contact you within one business day—often the same day—to schedule a service call. Emergency issues such as active leaks receive immediate dispatch, typically within two hours for Greenback addresses.
Will I be charged any service fee or trip charge for warranty visits?
No. If the issue is confirmed to be covered under our workmanship or the registered manufacturer warranty, all labor, parts, and trip charges are 100 % free. If the problem is unrelated or outside the warranty scope, we’ll explain the findings and provide upfront pricing before any billable work is done.