Emergency Calls
Emergency Calls | Plumbing | Greenback
Burst pipes don’t wait for business hours, and neither do we. When water is racing across your floor in Greenback, one call to HEP sends a fully equipped emergency crew straight to your door—day or night. Our experts pinpoint the issue, contain the damage, and restore your plumbing before it balloons into a costly catastrophe, all while keeping you informed every step of the way.
Count on clean, courteous technicians, transparent pricing, and workmanship backed by a rock-solid satisfaction guarantee. From overflowing toilets to gas line scares, we bring the parts, the know-how, and the 24/7 dedication that protect your home—and your peace of mind. Save our number now, and when the unexpected strikes, trust HEP to get life back to normal in a hurry.
FAQs
Are your emergency plumbing services in Greenback truly available 24/7, including weekends and holidays?
Yes. Our Greenback–based dispatch center is staffed around the clock, 365 days a year. Whether it’s 3 a.m. on a Tuesday or Christmas morning, a live representative will answer your call and immediately route the closest on-call technician to your address.
What situations count as a plumbing emergency and warrant an immediate call?
Generally, any issue that risks property damage, health hazards, or complete loss of service is considered an emergency. This includes burst pipes, major leaks, overflowing toilets, sewer backups, no water pressure, gas-water heater leaks, and frozen pipes that may crack. If you’re unsure, call us—our dispatcher will help you decide whether you need same-hour service or can safely schedule a standard appointment.
How quickly can a plumber reach my Greenback home or business after I call?
Most emergencies in the Greenback city limits are reached within 45 minutes, often sooner. We achieve this by keeping technicians on rotating standby in different neighborhoods and equipping each truck with GPS routing and the most common replacement parts. For outlying rural areas, we give an arrival window when you call and provide text or phone updates while the technician is en route.
Will I be charged extra for an after-hours or holiday emergency visit?
Emergency calls have a flat after-hours dispatch fee that covers the additional staffing and rapid response. This fee is quoted up front before the technician is dispatched. Once on site, the plumber performs a diagnostic and presents you with a written estimate for labor and materials. No work begins until you approve the price in writing, and there are no hidden surcharges on nights, weekends, or holidays.
What should I do while waiting for the emergency plumber to arrive?
1. Shut off the water: Locate your main shut-off valve (usually near the meter or where the main line enters the building) and turn it clockwise until it stops. 2. Relieve pressure: Open the lowest faucet (often an outdoor spigot or basement sink) to drain remaining water. 3. Turn off electricity if water is near outlets or appliances. 4. Contain leaks with buckets or towels. 5. Do NOT use chemical drain cleaners or attempt repairs if you’re unsure—they can complicate professional repairs. 6. Keep children and pets away from the affected area. Following these steps minimizes damage and lets our technician begin repairs faster.
Are your emergency plumbers licensed, insured, and familiar with Greenback’s local codes?
Absolutely. Every technician holds a Tennessee state journeyman or master plumbing license, carries full liability and workers’ compensation insurance, and undergoes annual background checks. We pull permits when required and follow all Greenback city and Loudon/Blount County plumbing codes, ensuring that any work we perform passes inspection and preserves your homeowner’s insurance coverage.