Water Heater
Water Heater | Emergency Plumbing | Plumbing | Greenback
When the shower suddenly turns icy or your tank starts leaking at 2 A.M., Greenback homeowners call on HEP for fast, no–nonsense emergency plumbing. Our licensed pros arrive with fully stocked trucks, ready to diagnose, repair, or replace gas, electric, and tankless water heaters on the spot—often before bigger damage sets in. From clearing sediment-clogged elements to installing high-efficiency replacements, we restore hot water quickly while protecting your floors, walls, and peace of mind.
HEP backs every repair with transparent quotes, honest guidance, and workmanship warranties that stand up to the toughest Tennessee winters. You’ll get real-time updates, courteous clean-up, and the confidence that your water heater—and your home—are in expert hands long after the initial crisis has passed. When seconds matter, count on the local team that turns emergencies into solutions with speed, skill, and a smile.
FAQs
What should I do if my water heater starts leaking in the middle of the night in Greenback?
First, turn off the cold-water shut-off valve located on the pipe entering the top of the tank; this will stop additional water from flowing into the heater. Next, cut power to the unit: switch the breaker off for electric heaters or turn the gas control knob to the “OFF” position on gas models. If the leak is severe, place towels or a shallow pan under the tank to minimize water damage. Finally, call our 24/7 emergency line—because we’re based in the Greenback area, a licensed plumber can usually be at your door within an hour.
Can your emergency plumbers repair both gas and electric water heaters?
Yes. Our technicians are trained, licensed, and insured to troubleshoot and repair every major brand of gas, electric, and even hybrid heat-pump water heaters. We carry the most common replacement thermostats, heating elements, gas control valves, and anode rods so we can resolve most issues during a single emergency visit.
How quickly can you arrive at my Greenback home for a water heater emergency?
Because our dispatch center is located right in Greenback, a technician can generally be on site within 30–60 minutes, day or night. Real-time GPS tracking lets us update you with an accurate ETA, so you know exactly when help will arrive.
Should I shut off power or gas to the water heater before your plumber arrives?
If it is safe to do so, yes. For electric units, flip the dedicated breaker to the OFF position. For gas heaters, turn the gas control knob to “OFF” or rotate the inline gas shut-off valve a quarter-turn so it is perpendicular to the pipe. This prevents further heating, reduces pressure, and makes the area safer for both you and the technician.
What signs mean I need emergency water-heater service rather than a standard appointment?
Call for emergency service if you notice (1) active leaking from the tank or fittings, (2) sizzling or popping noises accompanied by a burning smell, (3) no hot water combined with a tripped breaker or extinguished pilot light that repeatedly fails to relight, (4) rusty or discolored water coming from hot taps, or (5) water temperatures that suddenly spike and pose a scalding risk. These issues can escalate quickly and cause property damage or personal injury if not handled immediately.
Do you stock replacement parts for same-day water heater repairs?
Our service vans are equipped with universal heating elements, gas thermocouples, pressure-relief valves, thermostats, drain valves, and flex supply lines that fit 90% of residential models. If your unit needs a specialty component, we have after-hours access to supplier warehouses in the Greenback area, allowing us to complete most repairs the same day without hidden rush fees.