Plumbing Emergency
Plumbing Emergency | Emergency Plumbing | Plumbing | Greenback
When a burst pipe soaks your Greenback kitchen at midnight or your water heater quits on a frosty morning, you don’t have time to scroll through search results—you need emergency plumbing relief right away. HEP’s licensed, background-checked technicians live and work in Blount County, so they’re at your door fast with fully stocked trucks, upfront pricing, and the know-how to solve leaks, clogs, overflows, or sewer backups on the first visit. We even handle insurance documentation and clean up before we leave, letting you get back to normal with minimal stress.
Day or night, weekends or holidays, one call connects you to a live dispatcher who can deploy an expert team within minutes. With transparent estimates, industry-leading warranties, and courteous professionals who treat your home like their own, HEP sets the local standard for emergency plumbing service—because when every minute counts, you deserve a crew that’s already on the way.
FAQs
What situations are considered a plumbing emergency in Greenback?
Any issue that threatens to damage your property, disrupt essential water service, or create a health hazard is an emergency. Typical examples include burst or leaking pipes, sewage backups, overflowing toilets, no water pressure, gas or water heater leaks, and frozen pipes. If you are unsure whether your situation is urgent, call us—our dispatcher will help you assess the risk and determine if immediate service is required.
How fast can an emergency plumber get to my Greenback home or business?
Because we keep fully-equipped service trucks stationed throughout Blount County, our on-call technicians can usually reach any Greenback address within 60 minutes or less—often much faster. When you call, our dispatcher uses GPS routing to send the closest available plumber and will give you a realistic arrival window, then keep you updated en route.
Are your emergency plumbing services really available 24/7, even on holidays?
Yes. Plumbing failures don’t follow a 9-to-5 schedule, so neither do we. Our phone lines are staffed around the clock, and we maintain an overnight and holiday duty roster to make sure a licensed, background-checked plumber is always on standby. No answering machines, no third-party call centers—just direct access to local professionals whenever you need help.
Will I receive an upfront estimate before repairs begin?
Absolutely. After diagnosing the problem, your plumber will explain the repair options and present a written, flat-rate estimate that outlines labor, parts, and any cleanup charges. We do not charge hidden fees or overtime surcharges for nights, weekends, or holidays. Work only starts when you approve the price in writing.
What can I do to minimize damage while waiting for the emergency plumber?
1. Turn off the main water shut-off valve (usually near the water meter or where the main line enters the house). 2. If the problem involves a fixture, shut the local stop valve under sinks or behind toilets. 3. Switch off power to electric water heaters or gas supply to gas units if they are leaking. 4. Open faucets on the lowest level of the home to relieve pressure and drain water. 5. Remove valuables and electronics from affected areas and place towels or buckets to collect drips. 6. NEVER use chemical drain cleaners on a completely blocked drain—they can make repairs harder and more hazardous.
Do you guarantee your emergency repairs?
Yes. All workmanship is backed by a written one-year labor warranty, and we honor all manufacturer warranties on parts we install. If the same issue recurs within the warranty period due to our repair, we will correct it at no cost. We are fully licensed and insured for your protection and can provide proof of coverage upon request.