Licensed Technicians
Licensed Technicians | Emergency Plumbing | Plumbing | Greenback
When a burst pipe floods your kitchen at midnight or a stubborn clog shuts down the only bathroom in the house, you don’t have time to wait. HEP’s licensed technicians race across Greenback 24/7, armed with state-of-the-art tools and fully stocked trucks, to deliver the fast, precise fixes your home demands. From pinpoint leak detection to complete line replacements, our team turns chaos into calm before bigger damage can set in—because that’s what true emergency plumbing should do.
Every technician who knocks on your door is background-checked, insured, and trained to the highest industry standards. You’ll get upfront pricing, courteous service that respects your space, and workmanship backed by solid guarantees. One call is all it takes to put experienced professionals on your side and keep your Greenback home running smoothly, no matter when trouble strikes.
FAQs
What types of emergency plumbing services do you provide in Greenback?
Our licensed technicians handle every urgent plumbing situation, including burst pipes, sewer backups, overflowing toilets, major leaks, water heater failures, clogged main lines, and gas line emergencies. We have the specialized tools and replacement parts on our trucks to complete most repairs on the spot, 24 hours a day, 7 days a week.
How quickly can your licensed technicians arrive for an emergency call?
Because we’re locally based in Greenback, our dispatch center can typically have a fully equipped plumber at your door within 60 minutes or less. We use GPS-enabled vans and real-time scheduling software to route the closest available technician to your address, minimizing travel time and preventing further water damage.
Are your plumbers licensed and insured to work in Tennessee?
Yes. Every technician who responds to your emergency is a state-licensed journeyman or master plumber and carries full liability and workers’ compensation insurance. We also maintain all required Greenback municipal permits and follow the latest International Plumbing Code, ensuring your repair is fully compliant and safe.
What should I do while waiting for the emergency plumber to arrive?
First, shut off the main water supply valve—usually located near the water meter or where the main line enters your home—to stop additional flooding. If the leak involves a water heater, also turn off its power or gas supply. Move valuables out of harm’s way, place towels around the leak, and avoid using any plumbing fixtures until we arrive. If you smell gas, evacuate immediately and call 911.
How much will an emergency plumbing service cost and do you offer upfront pricing?
Emergency service fees vary based on the complexity of the repair, parts required, and time of day. However, you will always receive a written, flat-rate quote before any work begins—no hidden charges or by-the-hour surprises. We also waive the trip fee when you approve the repair and offer financing options for larger jobs.
Do you guarantee your emergency plumbing repairs, and what happens if the problem reoccurs?
We back all emergency repairs with a minimum 1-year parts-and-labor warranty, and many fixtures we install carry additional manufacturer warranties. If the same issue resurfaces within the warranty period, call us and we’ll return at no charge to make it right. Your satisfaction and peace of mind are our top priorities.