Industry-leading Warranties
Industry-leading Warranties | Tank Water Heater | Plumbing | Grandview
When Grandview homeowners choose HEP, they’re choosing peace of mind. Our industry-leading warranties prove it: every tank water heater we install is backed by coverage that outshines manufacturer guarantees, safeguarding you from unexpected breakdowns, costly parts, and surprise labor fees. From the moment our certified plumbers step through your door, you’ll feel the confidence that comes from working with a local team that stands firmly behind its craftsmanship.
Should anything go wrong years down the line, one call is all it takes—no fine print, no finger-pointing, no hassle. We stock genuine replacement parts, offer priority scheduling, and handle all paperwork so you can simply enjoy reliable hot water day after day. Discover why so many of your Grandview neighbors trust HEP’s warranty protection and experience the worry-free comfort you deserve.
FAQs
What types of warranty coverage come with a new tank water heater installation in Grandview?
Every standard tank‐style water heater we install in Grandview is protected by two layers of coverage. First, the manufacturer supplies a limited parts-and-tank warranty that ranges from 6 to 12 years depending on the model you choose. Second, our plumbing company adds an industry-leading 2-year labor warranty that covers the cost of our travel, diagnostics, and workmanship on any defect that occurs within that period. The combination means you pay nothing out of pocket for qualifying parts or labor if a covered failure occurs during the first 24 months, and you continue to receive free replacement parts from the manufacturer for the balance of the warranty period.
How does your in-house labor warranty differ from the manufacturer’s warranty?
A manufacturer’s warranty only covers factory-supplied components such as the tank, thermostat, heating elements, or gas valve. It does not pay for a plumber’s time to diagnose, remove, or reinstall those parts. Our in-house labor warranty bridges that gap: if a covered part fails within two years, we perform the service at no charge—including draining the tank, replacing faulty components, refilling, and testing. This saves homeowners in Grandview an average of $250–$400 per service call and eliminates the hassle of negotiating labor coverage on your own.
Can I purchase an extended warranty or upgrade my coverage?
Yes. We offer optional extended plans that lengthen our labor warranty from 2 years to 5 or even 10 years. The upgrade also extends manufacturer parts coverage by registering your heater for their highest tier of protection and adding surge-protector and anode rod maintenance visits. Pricing starts at $189 for a 5-year extension and $349 for a 10-year extension, payable at installation or anytime during the first year. Because water quality in Grandview can shorten heater life, many homeowners find the extended plan pays for itself after a single service call.
Is the warranty transferable if I sell my home in Grandview?
Absolutely. Both the manufacturer’s limited parts warranty and our labor warranty transfer one time, free of charge, to the next legal homeowner as long as the unit remains installed at the same address. To complete the transfer, the new owner simply emails us within 60 days of closing with proof of purchase or closing documents. Keeping the warranty intact can be a valuable selling point when you list your home.
What maintenance steps must I take to keep the warranty valid?
Manufacturers require basic annual maintenance: (1) flush a minimum of two gallons of water from the drain valve to reduce sediment, (2) test the temperature-pressure relief (TPR) valve, and (3) inspect or replace the sacrificial anode rod at least every 3 years. Our installation package includes the first year’s flush free of charge, and we leave instructions if you prefer a DIY approach. Failure to perform these tasks—or evidence of water damage, misuse, or installation modification—can void coverage, so we recommend our low-cost maintenance plan if you’re not comfortable doing it yourself.
How do I file a warranty claim or schedule service under warranty?
Call our Grandview service line at 816-555-HEAT or submit the online warranty form on our website. Have the water heater’s serial number, installation date, and a brief description of the issue ready. A technician will return your call within one business day to verify coverage and set a service window—often the same or next day for no-hot-water emergencies. We’ll bring all common replacement parts on the truck, handle the manufacturer paperwork, and leave you with a written summary of the repair so your warranty record stays up to date.