Water Heater
Water Heater | Emergency Plumbing | Plumbing | Georgetown
When your water heater sputters its last breath, you need a crew that arrives fast, diagnoses accurately, and restores hot water without fuss. HEP’s licensed technicians live and work right here in Georgetown, so they can be at your door—tools in hand—often within the hour. From leaking tanks and pilot-light failures to complete replacements with high-efficiency models, we handle every stage of the process, haul away the old unit, and leave your space spotless.
We also understand that breakdowns don’t wait for business hours. That’s why our 24/7 hotline connects you directly with a live expert ready to dispatch an emergency plumbing team the moment you call. Transparent pricing, courteous service, and reliable workmanship have made HEP the local favorite for water heater peace of mind.
FAQs
What qualifies as a water-heater emergency and when should I call right away?
Any situation that risks flooding, scalding, or total loss of hot water is an emergency. Common examples are a leaking tank, water pooling around the heater, no hot water during freezing weather, or a gas smell at the unit. If you see water spraying, hear a hissing gas sound, or notice the temperature-pressure relief valve discharging constantly, shut off the water and fuel supply and call our Georgetown emergency plumbing line 24/7.
How do I turn off my water heater while waiting for the plumber?
1) Locate the cold-water shut-off valve on the inlet pipe and turn it clockwise to stop water flow. 2) For gas heaters, set the gas control knob to “OFF” or turn the gas shut-off valve perpendicular to the pipe. 3) For electric heaters, switch off the dedicated breaker in your electrical panel. 4) If water is leaking heavily, open a hot-water faucet elsewhere in the home to relieve pressure. These steps limit damage until we arrive.
Why is my water heater leaking, and can it be repaired?
Leaks can come from loose fittings, a failed temperature-pressure relief valve, corroded nipples, or internal tank deterioration. External component leaks are often repairable by replacing gaskets, valves, or flex lines. If the tank itself is rusted through, the unit must be replaced because the inner steel liner cannot be patched safely. Our technicians will diagnose the source on-site and provide repair or replacement options.
How fast can your emergency plumbers reach my Georgetown home?
Our dispatch center is in Georgetown, so on average we arrive within 60 minutes of your call—often sooner in central neighborhoods. During peak demand we prioritize based on severity (active flooding or gas leaks first) but always aim to be on-site the same hour you call, day or night, weekends and holidays included.
Will my homeowner’s insurance cover water-heater damage?
Most policies cover sudden and accidental water damage—such as a ruptured tank—minus your deductible. They typically will NOT cover gradual leaks caused by neglect or wear. Repairs to the water heater itself are usually considered maintenance and excluded, but the resulting property damage (soaked floors, drywall) is often covered. We provide detailed invoices and photos you can submit with your claim.
How can I prevent future water-heater emergencies?
Schedule annual maintenance: flushing the tank to remove sediment, inspecting the anode rod, testing the T&P valve, and checking gas or electrical connections. Install a drain pan with a dedicated floor drain or leak-sensing shut-off valve. Keep the thermostat at 120 °F to reduce pressure buildup. Replace traditional tanks every 8-12 years; newer models have warranty tags showing the manufacture date. Proactive service by our Georgetown plumbers extends equipment life and decreases the chance of catastrophic leaks.