Emergency Repairs
Emergency Repairs | Plumbing | Gatlinburg
When a frozen mountain night turns into a burst pipe or a weekend getaway is interrupted by a leaking water heater, Gatlinburg homeowners know they can count on HEP for fast, expert help. Our on-call technicians arrive fully equipped to locate the source of the problem, stop the damage, and restore water flow—often in a single visit—so you can get back to enjoying life in the Smokies. From clogged drains to failed sump pumps, every emergency is handled with the same hometown courtesy and transparent pricing that has made us a trusted neighbor for decades.
Day or night, holidays included, one call connects you to certified specialists who live and breathe plumbing. We back every repair with clear explanations, solid warranties, and the peace of mind that comes from 24/7 availability. Save our number now and let HEP turn your worst water surprise into a quick, clean fix.
FAQs
What plumbing situations are considered emergencies in Gatlinburg?
In Gatlinburg, emergencies typically include burst or leaking pipes, sewer line backups, overflowing toilets, no water pressure, major leaks from water heaters, and any plumbing issue that risks property damage or health hazards if not fixed immediately.
How quickly can your plumbers reach my Gatlinburg home or business?
Our on-call technicians are stationed throughout Sevier County. Once we receive your call, we dispatch the closest available crew, and most customers within Gatlinburg, Pigeon Forge, and the surrounding mountain areas see a plumber at their door in 60 minutes or less—day or night.
Are you available 24/7, including weekends and holidays?
Yes. Plumbing emergencies don’t follow a schedule, so our phone lines and service teams operate 24 hours a day, 7 days a week, 365 days a year—including Thanksgiving, Christmas, and during peak tourist season when cabins are full.
What should I do while waiting for the emergency plumber to arrive?
If safe to do so, shut off the main water valve (usually near the street meter or where the main line enters the building) to minimize damage. Turn off electricity in affected areas if water is near outlets or appliances, and move valuables away from leaks. Avoid using chemical drain cleaners; they can make repairs harder and more expensive.
How much does emergency plumbing service cost in Gatlinburg?
We charge a modest emergency dispatch fee that covers travel and after-hours labor premiums. Once on-site, the technician performs a visual inspection and provides a written, flat-rate estimate before work begins. Because each situation is unique, prices vary, but most common emergencies range from $150 for minor repairs to $800 or more for extensive pipe or sewer line damage.
Do you work with insurance companies for water-damage claims?
Absolutely. We document the incident with photos, moisture readings, and detailed repair notes. If your homeowner’s or commercial policy covers the loss, we’ll coordinate directly with your adjuster to provide estimates, invoices, and proof of mitigation so you can focus on getting back to normal.