Water Heater
Water Heater | Emergency Plumbing | Plumbing | Gatlinburg
When your Gatlinburg home or rental cabin loses hot water on a chilly mountain evening, you don’t have time to hunt for help—HEP is already on the way. Our licensed technicians arrive stocked with the parts and know-how to diagnose failed heating elements, leaking tanks, or faulty pressure valves on the spot. From traditional gas units to the latest tankless models, we restore reliable hot water fast so guests stay happy and families stay comfortable.
That rapid response is backed by true emergency plumbing service available 24/7, 365 days a year. One call brings a local team that respects your property, explains every option up front, and guarantees all workmanship. With HEP’s emergency plumbing specialists on call, you can relax knowing hot showers, clean dishes, and cozy comfort are never more than a phone call away in Gatlinburg.
FAQs
What constitutes a water-heater emergency, and when should I call for 24/7 service in Gatlinburg?
Any situation that threatens property damage, safety, or loss of hot water typically merits an emergency call. Examples include a ruptured tank or relief valve spraying water, a gas smell around the unit, electrical sparking, scalding-hot water surges, or complete loss of hot water during freezing weather. If you are unsure, shut off the water and energy supply to the heater and call our 24-hour hotline—prompt attention can prevent extensive damage and costly utility bills.
How fast can your emergency plumbers reach my home in Gatlinburg or nearby mountain communities?
We maintain on-call technicians who live and work in Sevier County. In most parts of Gatlinburg city limits we arrive within 60 minutes—often sooner in downtown and the Parkway corridor. Cabins in Chalet Village, Ski Mountain, or the Arts & Crafts Loop generally see a 60- to 90-minute window, depending on road and weather conditions. Our dispatcher gives you a real-time ETA and text updates so you know exactly when help is arriving.
What should I do if my water heater is leaking while I wait for the plumber?
1) Turn off the cold-water shut-off valve located on the supply pipe above the tank. 2) Switch the unit off at the breaker (electric) or set the gas control to “pilot” (gas). 3) Place towels or a drip pan to contain water and protect flooring. 4) If leaking is severe, open a nearby hot-water faucet to relieve pressure. 5) Keep children and pets away from the area. These steps minimize water damage and make the repair faster once we arrive.
Can you service all types of water heaters—including tankless—during an emergency visit?
Yes. Our trucks are stocked with parts and diagnostic tools for standard electric, natural-gas, propane, hybrid heat-pump, and tankless (on-demand) units from leading brands such as Rheem, Bradford White, AO Smith, Navien, and Rinnai. We carry common elements, thermostats, T&P valves, gas thermocouples, igniters, and flex connectors so that most emergencies can be repaired on the first trip, day or night.
Will an emergency water-heater repair void my manufacturer’s warranty?
No. Our plumbers are state-licensed, insured, and trained to follow manufacturer specifications. We use OEM or approved replacement parts and document each service. After the repair you receive a detailed invoice you can keep with your warranty records. If the tank is still under the original parts or labor warranty, we will help you process any eligible claims to save you money.
How can I prevent future water-heater emergencies, especially during Gatlinburg’s cold winters?
• Flush the tank annually to remove corrosive sediment common in our mineral-rich mountain water. • Test the temperature & pressure relief valve every six months. • Set the thermostat between 120-125 °F to reduce scalding risk and excess pressure. • Insulate exposed hot-water lines in unheated crawlspaces to prevent freezes. • Schedule a professional inspection each fall; we check anode rods, elements, gas vents, and expansion tanks. These simple steps extend the life of your heater and reduce the chance of untimely breakdowns when temperatures drop below freezing in Gatlinburg.