Pipe Bursts
Pipe Bursts | Emergency Plumbing | Plumbing | Gatlinburg
When a frozen night in Gatlinburg turns your pipes into geysers, HEP’s seasoned technicians are already on the road—24/7, 365 days a year. One call is all it takes for our fully stocked trucks to arrive, isolate the break, and restore water flow before structural damage spreads. From split copper lines in rustic cabins to ruptured PVC in downtown shops, we pair decades of local know-how with cutting-edge leak detection so you can get back to business, sightseeing, or a cozy fire faster.
Because a burst pipe doesn’t wait for business hours, our emergency plumbing team guarantees rapid dispatch, upfront pricing, and a workmanship warranty that follows you long after the water dries. Trust the hometown pros who understand Gatlinburg’s unique climate swings—and who treat your property like their own—so the only thing making waves is the Little Pigeon River, not your living room floor.
FAQs
What should I do first when I discover a burst pipe in my Gatlinburg home?
Immediately shut off the main water supply valve—usually located near your water meter—to stop the flow of water. Next, turn off electricity in any affected areas to avoid electrical hazards. Once everyone is safe, call our 24/7 emergency line so we can dispatch a licensed plumber to your location. While you wait, open nearby faucets to relieve residual pressure and, if possible, begin mopping or placing buckets to limit water damage.
How quickly can your emergency plumbers arrive in Gatlinburg?
Because we have crews stationed throughout Sevier County, our average response time within Gatlinburg city limits is 45 minutes or less—often faster during normal traffic conditions. When you call, our dispatcher uses GPS to assign the closest available technician, and you’ll receive an ETA by text or phone so you know exactly when help is coming.
Will a burst pipe really spike my water bill and cause structural damage?
Yes. A single 1⁄8-inch crack can leak more than 250 gallons a day—enough to inflate your water bill dramatically and saturate drywall, flooring, and insulation. Extended moisture can weaken framing, invite mold growth, and even compromise a building’s foundation. Prompt shut-off and professional drying and repairs are essential to minimize both immediate and long-term costs.
Can you work directly with my homeowner’s insurance for burst-pipe repairs?
Absolutely. We document the damage with photos, moisture readings, and a detailed scope of work, then submit that package to your insurer. Our administrative team coordinates adjuster visits, provides itemized estimates, and bills your carrier directly whenever the policy allows, reducing out-of-pocket expenses and paperwork for you.
Do you offer true 24/7 emergency service during holidays and severe weather?
Yes. Gatlinburg’s winters and tourist seasons don’t take breaks, and neither do we. Our hotline is staffed around the clock, including nights, weekends, and all major holidays. Four-wheel-drive service vans equipped with pipe-thawing gear, commercial wet/dry vacuums, and replacement fittings ensure we can reach you even when roads are slick or crowds are heavy.
How can I prevent frozen pipes and future bursts in Gatlinburg’s mountain climate?
Insulate exposed supply lines in crawl spaces, attics, and exterior walls with foam tubing or heat tape rated for plumbing use. Disconnect garden hoses and install frost-proof sillcocks. Keep indoor thermostats at 55 °F or higher—even in vacant cabins—and open cabinet doors to let warm air circulate around sinks. During deep freezes, let a pencil-thin cold-water drip run from the highest fixture to keep water moving and relieve pressure. We also offer winterization inspections to identify and correct vulnerable sections before temperatures drop.