Satisfaction Guarantee
Satisfaction Guarantee | Drain Opening | Plumbing | Gatlinburg
Picture it: you’re relaxing in your Gatlinburg cabin when the sink suddenly gurgles, the tub fills, and your plans grind to a halt. HEP’s licensed plumbers swoop in with state-of-the-art cameras and powered augers, delivering fast, mess-free drain opening that restores flow before the Smoky Mountain coffee even cools. We arrive when we say we will, quote the price up front, and treat your home like it’s our own—boot covers, drop cloths, the works.
If you’re not 100 % thrilled with the results, you don’t pay a cent. That’s the HEP Satisfaction Guarantee: no gimmicks, no fine print, just honest craftsmanship backed by decades of Gatlinburg trust. One call, one visit, and your drains run like new—so you can get back to hiking trails, not battling clogs.
FAQs
What does your Satisfaction Guarantee cover for drain-opening services in Gatlinburg?
Our Satisfaction Guarantee promises that we will fully restore normal drainage to the affected line or fixture. If the clog returns in the same location within 30 days, we will come back and clear it again at no additional cost. If we cannot resolve the issue after a follow-up visit, we will either credit the full service fee toward the next recommended repair (such as pipe replacement) or provide a refund—your choice. The guarantee also includes respectful treatment of your home: we protect floors, wear shoe covers, and clean up our work area before leaving.
How soon can a plumber arrive to open my clogged drain in Gatlinburg?
We provide 24/7 emergency dispatch throughout Gatlinburg and most surrounding Sevier County communities. For calls placed during normal business hours, a licensed technician usually arrives within 60–90 minutes. After-hours or holiday requests are typically met within two hours, but we always give you a real-time ETA when you schedule. If the job is not urgent, you can book a convenient appointment window and receive a text when the technician is on the way.
What methods do you use to clear drains, and are they safe for my pipes and the environment?
Our plumbers carry a full range of professional tools and select the safest, most effective method for your specific drain: (1) Hand or power augers for localized sink and tub clogs; (2) High-pressure hydro-jetting to scour grease, roots, and scale from main sewer lines; (3) Enzyme-based treatments for preventative maintenance. All equipment is calibrated to your pipe material (PVC, cast iron, copper) to prevent damage. We avoid harsh chemicals that can corrode pipes or harm groundwater, and we properly contain any wastewater according to Tennessee environmental regulations.
Which types of drains do you service under the Satisfaction Guarantee?
We clear and guarantee kitchen sinks, bathroom sinks, tubs, showers, toilets, floor drains, laundry drains, downspout lines, and main sewer laterals up to the municipal tap. Commercial customers are covered as well, including restaurant grease lines and hotel laundry drains. If you have an unusual drain or a private lift station, just let us know—most are included under the same guarantee policy.
Is there anything I should do before the plumber arrives?
Yes. 1) Stop running water to the clogged fixture to prevent overflow. 2) If you have used a chemical drain cleaner recently, tell us so we can take proper safety precautions. 3) Clear a path to the work area by moving rugs, personal items, or storage bins; this helps us work quickly and keeps your belongings clean. 4) Locate the main water shut-off valve in case the technician needs to isolate a line. 5) Keep pets and children away from the work zone for everyone’s safety.
How are your drain-opening prices calculated, and are there hidden fees?
We use an upfront, flat-rate pricing model. After a brief on-site inspection, the plumber quotes the total cost to open the drain based on access, drain size, and severity of the blockage. The price will not change even if the job takes longer than expected. Service call fees, labor, standard equipment use, and the 30-day Satisfaction Guarantee are all included. Additional costs only apply if you authorize extra work such as camera inspections, pipe repairs, or replacement parts, and those costs are itemized before we begin.