Manufacturer Warranties
Manufacturer Warranties | Toilet Upgrades and Replacements | Plumbing | Friendsville
Imagine trading the constant clogs, phantom flushes, and rising water bills for a sleek, water-saving commode backed by a rock-solid manufacturer warranty. HEP’s seasoned plumbers in Friendsville make the switch effortless, guiding you through style selections, eco-friendly options, and ADA-compliant heights—then installing every component to factory specs so your new throne performs flawlessly from day one.
From seamless haul-away of your old unit to submitting paperwork for extended coverage, we handle every detail of toilet upgrades and replacements. You gain a sparkling bathroom, lower utility costs, and the peace of mind that comes from both HEP’s workmanship guarantee and the manufacturer’s warranty—protection that keeps you flushing worry-free for years to come.
FAQs
What types of manufacturer warranties are available for new toilet installations in Friendsville?
Most major toilet brands we install in Friendsville offer either a limited-lifetime warranty on vitreous china (the porcelain bowl and tank) or a 1-to-5-year limited warranty that covers flushing mechanisms, fill valves, gaskets, and other internal parts. Some premium models add a separate 3-year electronics warranty for touchless-flush sensors or bidet features. We register your product with the manufacturer at the time of installation to ensure you receive the full coverage available.
How long does a typical toilet manufacturer warranty last?
Porcelain components often carry a limited-lifetime warranty against manufacturing defects. Moving parts—flappers, fill valves, trip levers, and seat hinges—usually have a 1-to-5-year term, depending on the model tier. For smart toilets or bidet seats, electronics are normally covered for 1-3 years. We’ll provide the exact breakdown for your chosen brand before installation so you know each part’s coverage period.
Does the manufacturer warranty include labor costs if something fails?
Manufacturer warranties generally cover replacement parts only. Labor, removal, and re-installation costs are not included unless you purchase an optional extended service plan. However, because we are an authorized installer for several brands, some manufacturers reimburse labor for defects reported within the first year. Ask our Friendsville office about current promotions that can minimize or eliminate labor fees on warranty repairs.
How do I start a warranty claim for my toilet installed by your Friendsville plumbers?
Just call our local service line or submit a claim request through our website. We’ll need your installation date, model number, and a brief description of the issue. Because we registered your toilet at installation, we already have proof of purchase on file. Our team will diagnose the problem, handle the paperwork with the manufacturer, and schedule any needed part replacement. Most claims are processed within 3–5 business days.
What can void a toilet manufacturer warranty?
Common warranty-voiding issues include using off-brand replacement parts, adding harsh chemical cleaners or in-tank tablets that damage seals, improper DIY modifications (e.g., drilling extra holes in the tank), evidence of freezing damage from an unheated space, and installation by an unlicensed contractor. Sticking with factory-approved parts and having any upgrades done by our licensed Friendsville technicians will keep your warranty intact.
Can I upgrade my existing toilet and still keep the manufacturer warranty?
Yes—if upgrades are performed correctly using compatible, manufacturer-approved components. Examples include installing a factory-provided dual-flush conversion kit, adding an approved bidet seat, or replacing the flush valve with an OEM high-efficiency version. We verify compatibility before any work, update your product registration with the manufacturer, and provide documentation so your warranty remains fully valid after the upgrade.