Water Heater
Water Heater | Emergency Plumbing | Plumbing | Friendsville
When the only thing standing between you and a hot shower is a temperamental water heater, you need rapid, reliable help—especially after hours. HEP’s seasoned technicians arrive in fully stocked trucks, ready to diagnose leaks, failed heating elements, or sediment build-up on the spot. We respect your Friendsville home as if it were our own, protecting floors, explaining every option, and offering transparent pricing before a single tool is lifted.
Whether it’s a midnight flood from a burst tank or a Sunday-morning pilot light failure, our 24/7 response means you’re never left waiting and worrying. From replacement and flushes to safety valve repairs, we handle the full spectrum of water heater and emergency plumbing needs so you can get back to warm water—and peace of mind—fast.
FAQs
What should I do first if my water heater starts leaking?
Turn off the cold-water supply valve located on the top of the unit, then switch off the power source—either the circuit breaker for electric models or the gas shut-off valve for gas units. This prevents further water damage and eliminates safety hazards. Next, call our 24/7 emergency plumbing line. While you wait for the technician, place towels or a shallow pan under the leak to catch water and, if possible, open a nearby hot-water faucet to relieve tank pressure.
Do you provide 24/7 emergency water heater service in Friendsville?
Yes. Our licensed plumbers are on call around the clock, including nights, weekends, and holidays. You will always speak to a live dispatcher in Friendsville who can assess your situation and send a fully equipped technician immediately. There are no after-hours voicemail loops or third-party answering services—just fast, local help when you need it most.
How quickly can your plumber reach my home in Friendsville during an emergency?
Because our technicians are strategically stationed throughout Blount County, average arrival time within Friendsville city limits is 60 minutes or less. In severe weather or peak demand, we keep extra crews on standby to maintain that response window. Our vans carry common water-heater parts, allowing many repairs to be completed on the first visit.
Can you repair or replace every type of water heater?
We service gas, electric, hybrid heat-pump, and tankless water heaters from all major brands, including Rheem, Bradford White, A.O. Smith, Navien, and Rinnai. Our plumbers carry manufacturer-approved parts for most models less than 12 years old. If your unit is older, discontinued, or beyond economical repair, we stock new ENERGY STAR®-rated replacements sized to your home’s hot-water demand and Friendsville’s building codes.
How do I know whether my water heater should be repaired or replaced?
After a thorough on-site diagnosis, our technician will explain the problem, show you any failed components, and present clear pricing for both repair and replacement. As a rule of thumb, if the tank is corroded, leaking from the body, or the unit is over 10–12 years old, replacement is usually more cost-effective. If the issue is limited to elements, thermostats, gas valves, or minor plumbing connections, a repair typically makes sense.
What preventive steps can I take to avoid future water heater emergencies?
1) Flush the tank annually to remove sediment, which causes overheating and tank failure. 2) Test the temperature-pressure relief (TPR) valve every six months. 3) Set the thermostat to 120 °F to reduce scald risk and extend component life. 4) Install a leak detection alarm and automatic shut-off valve for early warning. 5) Schedule a professional inspection once a year—our Friendsville maintenance program includes anode-rod checks, gas-line testing, and electrical safety reviews.