Water Heater
Water Heater | Emergency Plumbing | Plumbing | Fountain City
That sudden gush beneath the tank, that icy splash in the shower at dawn—when a water heater goes rogue, every minute matters. HEP’s local team in Fountain City arrives fast with fully stocked trucks, ready to diagnose leaks, replace failed elements, or install a brand-new, energy-efficient unit on the spot. We understand the chaos a broken heater causes, so we keep you looped in with clear pricing, straightforward options, and honest timelines.
Day or night, our licensed pros stand by for true emergency plumbing calls; no automated maze, just a real person who can dispatch help 24/7. From gas and electric models to tankless upgrades, we back our craftsmanship with solid warranties and the friendly service Fountain City families have trusted for decades. When the hot water stops, count on HEP to get it flowing again—quickly, safely, and with a smile.
FAQs
What should I do first if my water heater starts leaking in Fountain City?
Turn off the cold-water supply valve located on the pipe entering the heater, then shut off power to the unit—either the gas valve to the "pilot" position for gas models or the breaker for electric models. Once the water and power are off, call our 24/7 emergency plumbing line. Our technicians are based in Fountain City, so we can usually be on-site within 60 minutes to diagnose the leak and prevent further water damage.
How quickly can your emergency plumbers get to my home in Fountain City?
Because we’re locally staffed, we maintain on-call teams throughout Fountain City. In most cases we arrive in 30–60 minutes. During major storms or city-wide outages, we triage calls by severity, but even then you can expect a technician at your door within 90 minutes.
Is it safe to relight my own water heater pilot if it goes out unexpectedly?
If you smell gas, hear hissing, or suspect a malfunctioning thermocouple, do NOT attempt to relight the pilot—turn off the gas at the shut-off valve and call us immediately. If there is no gas odor and the manufacturer’s instructions are intact on the unit, you may follow them carefully. However, repeated pilot outages usually indicate a deeper problem that requires professional service to avoid carbon monoxide risks.
What emergency signs indicate my water heater might burst soon?
Warning signs include: (1) water pooling around the base, (2) popping or rumbling noises caused by sediment buildup and overheating, (3) rusty or murky hot water, and (4) visible corrosion around fittings or the tank bottom. If you notice any of these, shut off water and power and contact our emergency team; a burst tank can release 40–80 gallons in seconds, flooding floors and walls.
Do you carry replacement parts and new water heaters on your trucks?
Yes. Our service vehicles are stocked with the most common valves, thermostats, heating elements, anode rods, expansion tanks, and flex connectors. We also keep 40-, 50-, and 75-gallon gas and electric heaters at our Fountain City warehouse. If your unit is beyond repair, we can usually deliver and install a new heater the same day, including hauling away the old unit for proper recycling.
Will my homeowners insurance cover emergency water heater repairs or flooding?
Most policies cover sudden and accidental water damage, but not wear-and-tear or lack of maintenance. If the tank ruptures unexpectedly, clean-up and structural repairs are often reimbursable. Our team documents the failure, provides pictures, and supplies a detailed invoice to help streamline your claim with Fountain City insurers. Always check your policy or speak with your agent for specifics.