Emergency Service
Emergency Service | Plumbing | Fayetteville
When a pipe bursts or a water heater quits in the middle of the night, Fayetteville residents trust HEP to arrive fast, assess the problem, and get the water flowing the right way again. Our certified technicians answer calls 24/7, carrying fully stocked trucks so most fixes happen on the first visit. From soaked floors to frozen lines, no emergency is too messy or too late for us—one call and an expert is on the way.
We back every plumbing repair with transparent pricing and a satisfaction guarantee, treating your home as carefully as our own. Whether you’re downtown or out by the county line, you’ll get real-time updates, courteous service, and a long-term solution that keeps future surprises at bay. Don’t let a leak linger—reach out now and let HEP restore your peace of mind.
FAQs
What issues are considered a true plumbing emergency?
Any problem that threatens to damage your property, disrupt essential water or waste service, or create a health hazard is an emergency. Common examples include burst or frozen pipes, major leaks, sewage backups, overflowing toilets, gas-line leaks, and water heater failures that flood the area or deprive you of hot water in winter. If you are unsure, call us—our Fayetteville dispatcher can help you decide whether immediate service is necessary.
How fast can your Fayetteville team arrive once I request emergency service?
Because we keep fully stocked trucks stationed across the Fayetteville area, a licensed technician can usually be at your door within 60 minutes—often sooner for addresses inside the city limits. When you call, our dispatcher will give you an estimated arrival window and text you the technician’s name, photo, and live GPS location so you can track our progress.
Are emergency plumbing services really available 24/7, even on holidays?
Yes. Our phone lines are staffed 24 hours a day, 365 days a year, including nights, weekends, and every major holiday. We rotate on-call crews so there is always a qualified plumber ready to respond, no matter when trouble strikes. You will never reach an answering machine or third-party service—your call is handled by our in-house Fayetteville team.
Will I be charged extra for after-hours or holiday service?
We believe clarity prevents surprises, so we use a straightforward pricing structure. There is a modest emergency dispatch fee for calls outside standard business hours, but our labor and material rates remain the same around the clock. Before any work begins, the technician will diagnose the problem, explain the repair options, and present a written quote that you approve before we start.
What can I do to minimize damage while waiting for the plumber?
1. Turn off the main water shut-off valve (usually where the water line enters your home). 2. For leaking water heaters or appliances, switch off the appliance’s dedicated shut-off valve and power supply. 3. Avoid using any fixtures connected to a clogged drain or sewer line to prevent backups. 4. If safe, place buckets or towels to collect dripping water. 5. Do not use chemical drain cleaners—they can worsen the problem or create hazards. 6. Keep children and pets away from the affected area. Then wait for our technician, who will handle the situation from there.
Are your plumbers licensed and insured to work in Fayetteville and surrounding communities?
Absolutely. Every emergency technician holds a current North Carolina plumbing license, receives ongoing code and safety training, and undergoes background and drug screening. Our company carries full liability and workers’ compensation insurance for your protection. We also pull any required city permits and follow Fayetteville’s local plumbing codes to ensure your repair is done right the first time.