Water Heater
Water Heater | Emergency Plumbing | Plumbing | Fayetteville
Stuck with a cold shower or a leaking tank in the middle of the night? HEP’s seasoned technicians arrive fast, fully stocked, and ready to restore hot water to your Fayetteville home. From gas and electric water heater repairs to complete replacements, we diagnose the problem on the spot, explain your options in plain English, and start working the moment you give the green light—no surprises, no hidden fees.
Because water heater failures rarely happen at a convenient time, our emergency plumbing service is on call 24/7. One quick phone call connects you to a live local dispatcher who immediately sends a certified pro to your door, backed by HEP’s workmanship guarantee and transparent upfront pricing. Get peace of mind, protect your property, and enjoy hot water again—fast.
FAQs
What qualifies as a water-heater emergency and how fast can you get to my Fayetteville home?
Any situation that leaves you without hot water, involves a leaking or ruptured tank, produces scorch marks or gas odors, or causes the safety relief valve to discharge continuously is considered an emergency. Because we keep a fully staffed on-call crew in Fayetteville 24/7, our average arrival time inside city limits is 60 minutes or less, even on weekends and holidays.
Do you repair both gas and electric water heaters during emergency calls?
Yes. Our technicians are licensed, insured, and factory-trained to service standard tank, tankless, hybrid, gas, and electric models from all major manufacturers. We carry common control valves, heating elements, thermostats, anode rods, igniters, and gaskets on our service vehicles so most repairs can be completed in a single visit.
Will I pay extra for after-hours or weekend emergency water-heater service?
We do not charge a "show-up" fee or inflate our labor rates after 5 p.m. Instead, we use straightforward, up-front pricing based on the job—not the time of day. The only additional costs you may see are for specialty parts that must be sourced from a supplier after hours, and we will quote those before any work begins.
My water heater is leaking—what should I do until your plumber arrives?
1) Turn off the cold-water supply valve located on the pipe entering the top of the heater. 2) Shut off the power source—flip the breaker for electric units or rotate the gas valve to the "OFF" position on gas models. 3) If safe, attach a garden hose to the drain valve at the bottom of the tank and route it to a floor drain to minimize water damage. 4) Mop up standing water and move valuables out of the affected area. Then wait for our technician, who will arrive with pumps, shop-vacs, and repair parts.
If my water heater can’t be fixed, can you replace it the same day?
In most cases, yes. We stock the most common 40-, 50-, and 75-gallon gas and electric tanks, as well as select tankless models, at our Fayetteville warehouse. If your existing unit is beyond repair, we can pull the replacement from inventory, secure the required permits, install it to current code, haul away the old tank, and have you back in hot water the same day.
How can I avoid future water-heater emergencies?
Schedule annual maintenance that includes flushing sediment, testing the T&P valve, inspecting the anode rod, checking for gas leaks or electrical issues, and verifying thermostat calibration. Installing a drain pan with an automatic shutoff valve and maintaining water pressure below 80 psi also greatly reduces the risk of catastrophic leaks. We offer a low-cost preventive service plan for Fayetteville residents that takes care of all of these items and extends your manufacturer’s warranty.