Certified Plumbers
Certified Plumbers | Emergency Plumbing | Plumbing | Fayetteville
When a burst pipe or overflowing water heater threatens your Fayetteville home, you don’t have time to vet contractors—you need HEP’s certified plumbers on site, tools in hand. Our locally based team answers the phone 24/7, arriving in fully stocked vans that let us diagnose, repair, and clean up before bigger damage sets in. From basement floods to stubborn sewer backups, we combine decades-deep experience with state-of-the-art leak detection and trenchless repair methods, so most fixes are swift, minimally invasive, and built to last.
Because crises rarely happen between 9 and 5, our transparent, upfront pricing never spikes after hours, and every repair is backed by HEP’s iron-clad workmanship guarantee. So breathe easy, Fayetteville; your fastest path from panic to normal starts with one call to the area’s most trusted name in emergency plumbing.
FAQs
What situations are considered a plumbing emergency?
Any issue that can cause immediate water damage, health hazards, or the loss of essential plumbing services is an emergency. Examples include burst pipes, major leaks, overflowing toilets, sewer line backups, no hot water during cold weather, and gas line leaks. If a problem can damage your property or compromise safety, call our emergency line right away.
How fast can a certified plumber reach my home or business in Fayetteville?
We maintain a rotating on-call team 24/7. In most parts of Fayetteville, our average response time is 60 minutes or less. When you call, our dispatcher will give you an estimated arrival window based on GPS-tracked truck locations and current traffic conditions.
Are your emergency plumbers licensed, insured, and background-checked?
Yes. Every technician who handles emergency calls holds a North Carolina plumbing license, carries full liability and workers’ compensation insurance, and passes annual background and drug screenings. Our company is also bonded and complies with all Fayetteville and Cumberland County regulations.
What should I do while waiting for the emergency plumber to arrive?
If water is flowing, shut off the nearest fixture valve or the main water supply (usually located outside near the meter). Turn off power to any affected electrical circuits if safe to do so. Place buckets or towels to collect water, and move valuables away from wet areas. Avoid using chemical drain cleaners, and never enter standing water if electrical outlets are submerged.
Do you charge extra for after-hours, weekend, or holiday emergency service?
Because emergencies rarely happen on a schedule, we offer true 24/7 service. A modest after-hours trip fee applies only outside of our standard 8 a.m.–5 p.m. window. You will receive flat-rate, upfront pricing before work begins, so you know the total cost regardless of how long the repair takes.
Is your emergency repair work guaranteed and code-compliant?
Absolutely. All labor comes with a 1-year workmanship warranty, and the parts we install carry manufacturer warranties ranging from 1 to 25 years. Our certified plumbers pull permits when required and follow the latest Fayetteville and North Carolina Plumbing Code, ensuring your repair passes inspection and stands the test of time.