Plumbing Emergencies
Plumbing Emergencies | Plumbing | Farragut
When a burst pipe turns your peaceful Farragut evening into a scramble for towels and buckets, HEP’s rapid-response team is already on the way. Our licensed technicians arrive with fully stocked trucks, cutting-edge leak-detection tools, and the expertise to stop water damage in its tracks—24 hours a day, 7 days a week. From frozen lines to overflowing fixtures, we diagnose the issue fast, explain your options clearly, and deliver repairs that hold up long after the crisis has passed.
Homeowners love us because we merge small-town courtesy with big-city capability. We treat your home like our own, lay down protective floor coverings, and even text you a photo of the technician before arrival. Best of all, every emergency call is backed by transparent pricing and the full resources of our award-winning plumbing division, so you can breathe easy and get back to enjoying life on the lake instead of worrying about plumbing surprises.
FAQs
What counts as a plumbing emergency in Farragut?
A plumbing emergency is any situation that threatens your safety, causes significant water damage, or disrupts essential services. Common examples include burst or frozen pipes, sewage backups, gas leaks, overflowing toilets that won’t stop, sudden loss of water, and major leaks that can’t be contained by shutting off a fixture valve. If you’re unsure, err on the side of caution and call—our team can quickly tell you whether immediate service is required.
How fast can your emergency plumbers reach my Farragut home or business?
We maintain on-call technicians 24/7. In most parts of Farragut we can arrive within 60 minutes—often sooner during normal traffic conditions. When you call, our dispatcher uses GPS to determine which crew is closest and gives you an honest ETA. Severe weather or road closures can extend travel time, but we’ll keep you updated every 15 minutes until we arrive.
What should I do while waiting for the plumber to arrive?
First, shut off the closest water valve to the problem. If the leak is large or you can’t find the fixture valve, turn off the main water supply—usually located near the water meter or where the main line enters your home. For water heater or gas issues, switch the appliance to the OFF position. Move valuables, electronics, and furniture out of harm’s way, and place towels or buckets under active leaks. Never use electrical devices in standing water, and keep children and pets away from the affected area.
Do you charge extra for nights, weekends, or holidays?
Yes, emergency service outside standard business hours carries a modest premium to cover overtime labor and on-call staffing. However, we keep our rates transparent: you’ll receive a flat emergency dispatch fee and an upfront, written estimate before any work begins. No hidden “trip” or “fuel” charges. If the situation is not urgent and you choose to wait for regular service hours, we’ll gladly schedule you during the next available daytime slot at standard rates.
Are your emergency plumbers licensed, insured, and background-checked?
Absolutely. Every technician holds a current Tennessee journeyman or master plumbing license, carries full liability and workers’ compensation insurance, and undergoes annual background and drug screening. Our company is also bonded and maintains an A+ rating with the BBB. When we arrive, you can request to see the plumber’s license and proof of insurance for total peace of mind.
Will the emergency repair be permanent or just a temporary patch?
Our goal is always to provide a lasting fix on the first visit. Trucks are stocked with common pipe sizes, fittings, and high-quality replacement parts so most emergencies can be fully resolved immediately. In rare cases—such as specialized fixtures or extensive sewer line damage—we’ll perform a stabilizing repair to stop leaks and prevent damage, then schedule a follow-up appointment that fits your calendar to complete the permanent solution. All emergency work is covered by our written warranty.