Emergency Response
Emergency Response | Commercial Plumbing | Plumbing | Evensville
When a pipe bursts at 2 a.m. or a grease trap backs up minutes before the lunch rush, Evensville businesses call HEP. Our emergency team is on the road in fully stocked vans the moment you hit the panic button, bringing advanced leak detection, hydro-jetting, and pipe-repair technology straight to your door. From restaurants downtown to manufacturing plants along the river, we deliver fast, code-compliant solutions that keep you open and profitable—because downtime should never drain your bottom line.
HEP’s certified technicians specialize in commercial plumbing and arrive ready to isolate the problem, explain every option, and get to work with minimal disruption. Whether you need backflow testing, boiler repair, storm-drain clearing, or a complete restroom overhaul after hours, you’ll get transparent pricing, digital service records, and a satisfaction guarantee. One call, and your business is back in business—24/7/365.
FAQs
What situations are considered a commercial plumbing emergency in Evensville?
Any event that threatens health, safety, or business continuity is an emergency. Common examples include burst or frozen pipes, major leaks, sewer backups, inoperative grease traps, failed water heaters or boilers, gas line leaks, and any flood-related condition that could damage stock, equipment, or the building structure. Because downtime directly affects revenue and compliance, these issues demand immediate professional attention.
How fast can your emergency response team reach our Evensville facility?
Our dispatch center is staffed 24/7 and uses GPS-enabled scheduling software. Once your call is logged, the nearest on-call technician is automatically routed. For most locations in Evensville we arrive within 60 minutes—often faster during normal traffic conditions. You will receive a text or email with the technician’s name, ETA, and tracking link so you can monitor arrival in real time.
Are your emergency plumbers qualified to work on specialized commercial systems?
Yes. All field technicians hold Tennessee master or journeyman plumbing licenses, are OSHA-10/30 certified, and carry $2 million in liability insurance. They receive ongoing factory training on commercial water heaters, hydronic boilers, RPZ/backflow assemblies, booster pumps, and medical-grade piping. We also comply with local Evensville building codes and any site-specific safety protocols you require.
What should we do while waiting for the plumber to arrive?
1. Shut off the closest isolation valve or the main water supply to stop additional flooding. 2. If sewage is backing up, evacuate affected areas to prevent exposure to pathogens. 3. Turn off electricity to water-impacted circuits to avoid shock hazards. 4. Contain water with mops, absorbent pads, or wet vacs to protect inventory and equipment. 5. Do not use chemical drain cleaners or attempt gas line repairs—these can worsen damage or void insurance. 6. Gather any facility access cards or permits the technician will need when arriving.
Will the technician have the parts and equipment needed for large-scale commercial repairs?
Our fully stocked service vans function as mobile warehouses, carrying commercial-grade valves up to 4", copper and PEX fittings, jetting machines, sewer cameras, pipe-freeze kits, welders, and replacement components for common water heaters and pumps. For high-rise or industrial sites we can dispatch a box truck with additional equipment such as scaffold systems, backflow test kits, and high-capacity sump pumps. This minimizes return trips and gets your operation back online faster.
How is emergency service billed, and do you offer preventative maintenance plans?
Emergency calls are billed at a flat diagnostic fee plus time and materials, with after-hours and holiday rates clearly quoted before work starts. We accept purchase orders, all major credit cards, and can set up direct invoicing for approved accounts. To reduce future emergencies, we offer customized preventative maintenance agreements that include scheduled inspections, drain cleaning, water heater tune-ups, and compliance testing—often at a lower hourly rate than unscheduled service.