Water Heater
Water Heater | Emergency Plumbing | Plumbing | Etowah
When your Etowah home suddenly runs out of hot water at midnight, you donât have time to hunt for a âmaybeâtomorrowâ contractorâyou need seasoned pros who leap into action. HEPâs licensed technicians are on call around the clock, fully equipped to diagnose burst tanks, leaking relief valves, or faulty thermostats on the spot. We arrive fast, safeguard your property with protective mats and shoe covers, and outline transparent, no-surprise pricing before any work begins, so you can breathe easy even when the water isnât.
From quick element replacements to full, code-compliant installations, we restore your comfort with precision workmanship and top-tier parts backed by industry-leading warranties. Best of all, you get the peace of mind that only a local crew with decades of Etowah service can provideâprofessionals who treat your home like their own and never leave until the hot water is flowing again. When every minute counts, trust HEP for reliable, customer-first emergency plumbing solutions that keep life moving.
FAQs
What situations with my water heater are considered an emergency in Etowah?
Any time your water heater is actively leaking, producing no hot water in winter, tripping breakers, emitting a burning smell, or showing signs of a gas leak (rotten-egg odor), you should treat it as an emergency. Leaks can flood floors and cause structural damage, while electrical or gas issues pose fire and health hazards. If you experience any of these symptoms, shut off the water supply valve above the heater, turn off power or gas at the disconnect, and call our Etowah emergency plumbing line immediately.
How quickly can your emergency plumbers reach my Etowah home or business?
Because we keep on-call technicians stationed within McMinn County, our average response time inside Etowah city limits is 45 minutes or less. When you call, our dispatcher sends the closest licensed plumber with a fully stocked service van. Traffic, weather, and the severity of regional call volume can affect arrival times, but our goal is always to get a qualified technician to your door as fast and safely as possibleâ24 hours a day, 365 days a year.
Do you repair and replace both tank-type and tankless water heaters?
Yes. Our team is trained and certified to diagnose, repair, and install traditional tank water heaters, high-efficiency gas and electric models, hybrid heat-pump units, and the latest tankless/ondemand systems. We carry common replacement parts for leading brands such as Rheem, AO Smith, Bradford White, Navien, and Rinnai right on the service truck, allowing many repairs to be made during the first visit, even after hours.
What should I do before the plumber arrives to minimize damage?
If the tank or associated piping is leaking, locate the cold-water shut-off valve on the inlet pipe above the water heater and turn it clockwise until it stops. Next, cut power by switching off the circuit breaker (electric) or turn the gas control knob to the OFF position (gas). Open a nearby hot-water faucet to relieve pressure. Mop up standing water with towels or a wet-vac and move valuables out of harmâs way. Never attempt to solder, open the relief valve, or disassemble the unit unless you are fully trained; you could worsen the damage or void the warranty.
How much does an emergency water-heater visit cost in Etowah?
Our upfront pricing means youâll receive a written estimate before any work beginsâeven at 2 a.m. A standard after-hours diagnostic fee starts at $79, which includes travel and a complete system inspection. Repair costs depend on the part (thermostat, element, igniter, gas valve, etc.) and the complexity of labor. If replacement is the safest or most economical choice, we credit the diagnostic fee toward a new unit. We offer transparent pricing, financing options, and honor manufacturer warranties on parts and tanks.
Do you serve areas outside Etowah and what guarantees do you provide?
Absolutely. While our dispatch center is in Etowah, we provide 24/7 emergency water-heater service to Athens, Englewood, Riceville, Ten Mile, and surrounding communities. Every repair comes with a 1-year workmanship guarantee in addition to any manufacturer part warranty. New water-heater installations receive a comprehensive labor warranty (2â6 years depending on model) and a free first-year safety inspection to ensure your system continues to run efficiently and safely.