Emergency Support
Emergency Support | Water Purification | Plumbing | Erwin
When a storm ruptures your main line or contaminants creep into the well, HEP’s emergency support team arrives fast, fully equipped for on-site water purification. Our licensed technicians isolate the breach, repair the plumbing, and deploy advanced filtration so your family can turn on the tap with confidence—often before the neighbors even know something went wrong. From backflow issues to boil-water advisories, we turn chaos into clear, clean water in a single visit.
Day or night, one call connects you to locally based experts who understand Erwin’s unique infrastructure and terrain. We stock mobile purification units, NSF-certified filters, and all the fittings required to rebuild damaged lines on the spot, which means zero waiting for parts and no risky shortcuts. Trust HEP to safeguard your health, defend your pipes, and keep daily life flowing—because in an emergency, clean water can’t wait.
FAQs
What situations count as a water-purification emergency?
Any event that suddenly compromises the safety or availability of your potable water—such as a complete system failure, broken UV bulb, ruptured filter housing, back-flow contamination, or a major leak in the plumbing that feeds your purifier—should be treated as an emergency. If you have no safe drinking water, notice foul odors, taste chlorine or metal, see discoloration, or receive a boil-water notice, call us immediately.
How fast can your team reach my home or business in Erwin?
Our on-call technicians live and work right here in Unicoi County. We maintain 24/7 dispatch and typically arrive anywhere in Erwin within 60–90 minutes. During severe weather or high-demand events we triage calls by health risk, but you will always get a live dispatcher who can give you an accurate ETA and safety instructions while you wait.
Which water-purification systems do you repair or install?
We service virtually every residential and light-commercial system on the market, including reverse-osmosis (RO) units, ultraviolet (UV) disinfection lamps, carbon block and multimedia filters, whole-house softeners, iron and sulfur removal systems, and point-of-use under-sink filters. We carry common replacement parts on our trucks and have supplier agreements for specialty membranes, lamps, and electronic controllers.
What should I do while waiting for your emergency plumber to arrive?
1. Shut off the main water valve or the isolation valve feeding the purifier to prevent further contamination or flooding. 2. Avoid drinking, cooking with, or bathing in the questionable water. Use sealed bottled water if available. 3. If a leak is present, open faucets to relieve pressure and place towels or buckets to minimize water damage. 4. Do not attempt to disassemble the purifier—many units contain fragile quartz sleeves or pressurized housings that can cause injury if mishandled. 5. Gather recent maintenance records or system manuals; they help our technician diagnose faster.
Are your technicians certified and insured to work on water-treatment equipment?
Yes. Every field technician holds a Tennessee Limited Licensed Plumber (LLP) credential plus Water Quality Association (WQA) Certifications for Specialty Installation and Service. We carry full liability and workers’ compensation insurance and follow EPA, NSF/ANSI, and state plumbing codes to ensure your system meets all safety and performance standards.
Do you provide temporary safe-water solutions if my purifier can’t be fixed right away?
Absolutely. If repairs require special parts or lab testing, we can install a loaner countertop RO unit, deliver sealed potable-water containers, or set up a point-of-use UV lamp so your household or business has safe water until the permanent system is restored. All short-term solutions are included in our emergency service plan at no extra rental fee for up to seven days.