Emergency Support
Emergency Support | Tankless Water Heater Install | Plumbing | Erwin
When your hot water fails in the middle of a busy Erwin morning, you don’t have time to wait around for help. HEP’s emergency support team is on call 24/7, arriving fast with fully stocked trucks and certified technicians ready to diagnose, repair, or replace your unit on the spot. From burst lines to faulty valves, we straighten out the mess quickly—then take your comfort to the next level with a seamless tankless water heater install that delivers endless hot water, lower energy bills, and reclaimed storage space.
Our local pros handle every step, from sizing and venting to hauling away the old tank, while you relax knowing all labor and parts are backed by rock-solid warranties. Transparent pricing, upfront quotes, and courteous clean-up are just part of the HEP promise. Call today, and let Erwin’s most trusted plumbers turn a stressful emergency into the smartest upgrade your home will make all year.
FAQs
Do you provide 24/7 emergency service for tankless water heaters in Erwin?
Yes. Our certified plumbers are on-call 24 hours a day, 7 days a week, including weekends and holidays. Because we are locally based in Erwin, typical response time is 60 minutes or less, allowing us to diagnose and stabilize most tankless water heater issues before they cause further water damage.
How quickly can you install a new tankless water heater if my old unit fails?
For emergency replacements, we keep the most common gas and electric tankless models in local stock. After the initial assessment, we can usually remove the failed unit, upgrade gas/electrical lines if required, and mount the new tankless system the same day. Complete installation and hot-water testing normally take 4–6 hours, provided no major code upgrades are needed.
Will a tankless water heater work with my existing plumbing and gas/electrical service?
In most Erwin homes it will, but an onsite evaluation is necessary. Tankless units need adequate gas line sizing (¾" for many models), proper venting, and a 120-V outlet. We inspect incoming water pressure, pipe sizing, and electrical load to confirm compatibility. If upgrades are required, we will explain the scope and provide a fixed quote before starting work.
What permits and inspections are required in Erwin for a tankless water heater installation?
Washington County and the Town of Erwin require a mechanical/plumbing permit for any water heater replacement. Our team handles all paperwork, pulls the permit, schedules the inspection, and remains on-site during the inspector’s visit. This ensures your new tankless system meets the 2021 International Residential Code as adopted locally.
How much does an emergency tankless water heater installation cost?
Costs vary based on fuel type, flow rate, venting requirements, and any needed line upgrades. In Erwin, a standard emergency replacement typically ranges from $2,800 to $4,500 including the unit, labor, permit, and disposal of the old heater. We provide a written, itemized estimate before work begins and offer financing options for unexpected expenses.
Do you offer warranties and post-installation support?
Absolutely. All tankless water heaters we install come with a manufacturer’s parts warranty of 5–15 years and a heat exchanger warranty up to 25 years. Our workmanship is covered by a 1-year labor guarantee. We also provide annual maintenance plans—including descaling, filter checks, and performance testing—to keep your system running efficiently and within warranty guidelines.