Workmanship Guarantee
Workmanship Guarantee | Pipe Upgrades | Plumbing | Erwin
When you invite HEP into your Erwin home, you’re not just getting new pipes—you’re getting peace of mind backed by our industry-leading workmanship guarantee. Our certified technicians handle everything from galvanized replacements to modern PEX conversions, ensuring that every connection is tight, every joint is clean, and every line meets or exceeds local code. We respect your time and property, arriving on schedule, protecting your floors, and cleaning up completely before we leave.
Choosing HEP for pipe upgrades means choosing transparent pricing, clear communication, and solutions tailored to the unique demands of your home’s layout and water usage. If a leak or performance issue appears after we finish, we’ll return promptly to make it right—no extra charge, no questions asked. That’s the HEP promise: reliable plumbing, upgraded pipes, and a guarantee that stands the test of time.
FAQs
What does your workmanship guarantee cover for pipe upgrades in Erwin?
Our workmanship guarantee ensures that all labor associated with your pipe upgrade—cutting, fitting, soldering, joining, insulation, pressure testing, and final clean-up—meets or exceeds state and Town of Erwin plumbing codes. If any leak, defect, or operational problem occurs because of the way we installed or connected the new piping, we will return promptly, fix the issue at no cost, and restore your home to its previous condition.
How long is the workmanship guarantee valid?
For residential pipe-upgrade projects in Erwin, our workmanship is guaranteed for 10 years from the date of final inspection. Commercial jobs carry a 5-year workmanship guarantee. If local code requires a longer period, we honor the longer term. The guarantee remains in force as long as the piping system is not altered by another party and is used under normal operating conditions.
Does the workmanship guarantee also cover the pipes and fittings themselves?
The guarantee covers labor, not manufacturer defects. However, we only install high-quality piping (e.g., Type L copper, PEX-A, or Schedule 40 PVC) that comes with its own manufacturer’s warranty—often 25 years or more. If a factory defect is discovered, we will assist with the warranty claim and replace the part; our labor to swap out the defective component is free for the first five years.
Can the workmanship guarantee be transferred to a new homeowner if I sell my house?
Yes. The guarantee is fully transferable one time within the original coverage period. When you sell your Erwin home, simply provide the new owner with the written certificate we issue at project completion. They must notify us within 30 days of closing so we can update our records and extend the remaining coverage to them.
What steps do you take to minimize disruption and protect my home during a pipe upgrade?
Before work begins, we lay down drop cloths, corner guards, and plastic sheeting to protect floors, walls, and furnishings. Water shut-offs are scheduled to limit downtime, and we use sectional replacement and flexible PEX runs whenever possible to avoid excessive drywall removal. Daily cleanup and disposal of old piping are included, and we haul away debris so your property is left tidy each evening.
What should I do if I notice a problem after the upgrade is complete?
First, shut off the nearest isolation valve or the main water supply if necessary. Then call our 24-hour service line listed on your guarantee certificate. We prioritize guarantee calls: an on-call plumber will assist you by phone immediately and, if needed, dispatch to your Erwin address within 4 hours (sooner for active leaks). There is no trip charge, and any repair related to our workmanship is performed at zero cost.