Water Heater
Water Heater | Emergency Plumbing | Plumbing | Erwin
When the water coming from your tap feels more like a mountain stream in January than a soothing shower, HEP’s master plumbers are already on the way. From sudden leaks around the tank to a total loss of hot water, our specialists diagnose and repair every make and model of water heater right here in Erwin—day or night, weekend or holiday. One call connects you to licensed pros with fully stocked trucks, upfront pricing, and a reputation for workmanship that lasts long after the steam clears from your bathroom mirror.
Because breakdowns never check the clock, we maintain a rapid-response team dedicated to emergency plumbing. They arrive fast, isolate the problem, and restore hot water with minimal disruption to your family’s routine. Whether you need a quick element replacement or a complete tankless upgrade, trust HEP to turn panic into peace of mind—so you can get back to warm showers, clean dishes, and life as usual.
FAQs
What situations with my water heater count as an emergency?
Any sudden loss of hot water, visible leaking from the tank or connections, strange noises followed by water on the floor, the smell of gas near a gas-fired unit, or tripped breakers accompanied by moisture around an electric heater all qualify as emergencies. These conditions can lead to significant property damage or pose safety risks if not addressed immediately.
I have a leaking water heater—what should I do until your technician arrives?
First, turn off the power or fuel source (electric breaker or gas shut-off valve). Next, close the cold-water supply valve located above the heater to stop incoming water. If water is pooling, use towels or a wet/dry vacuum to limit damage, and place a bucket under any steady drip. Keep children and pets away from the area and do not attempt major repairs yourself; this helps ensure your safety and allows our technician to work efficiently when they arrive.
How fast can your emergency plumbing team reach my home in Erwin?
We maintain on-call technicians 24/7 within the Erwin service area. In most cases, we arrive within 60 minutes of your call—often sooner during normal traffic conditions. When you phone, our dispatcher confirms your location, provides an estimated arrival time, and stays in contact until the plumber is on site.
Do you service all types and brands of water heaters?
Yes. Our licensed plumbers are trained to diagnose and repair traditional tank-style, tankless, heat-pump, and commercial water heaters from every major manufacturer, including Rheem, A.O. Smith, Bradford White, Rinnai, Navien, and others. We carry common replacement parts on our trucks to expedite most emergency repairs.
Will my water heater need to be replaced, or can it usually be repaired?
Roughly 70 % of emergency calls result in a repair, such as replacing a failed heating element, gas thermocouple, temperature-pressure relief valve, or a leaking connection. Replacement is recommended when the tank itself has rusted through, the unit is over 10–12 years old and inefficient, or repair costs exceed 50 % of new-unit pricing. Our technician will explain options and costs before any work begins.
What should I expect regarding after-hours pricing and warranties?
We charge a transparent emergency service fee that covers dispatch outside regular business hours. After diagnosis, you receive a flat-rate quote for the repair or replacement, so there are no surprises on the final bill. All repairs are backed by a one-year workmanship warranty, and new water heaters include the full manufacturer warranty plus our labor guarantee.