Upfront Pricing
Upfront Pricing | Emergency Plumbing | Plumbing | Erwin
When a pipe bursts at midnight or the water heater quits on a frosty Erwin morning, you don’t have time to haggle over costs—you need answers, action, and assurance. HEP’s certified technicians arrive fast, stocked with the right tools and parts, and they quote the work before a wrench ever turns. That’s the power of upfront pricing: no guesswork, no hidden fees—just honest, transparent service when you need it most. For homeowners and businesses across Erwin, “call HEP” has become synonymous with dependable emergency plumbing relief, day or night.
From clogged drains that threaten to flood your kitchen to sewer line failures no one wants to face alone, we tackle every urgent challenge with the same commitment to quality and courtesy. Our team is on-call 24/7, backed by comprehensive warranties and a passion for restoring comfort quickly. So breathe easy, Erwin—your emergency plumbing solution is only a phone call away, and with HEP, you’ll always know the price before the work begins.
FAQs
What situations count as a plumbing emergency and how fast can you get to my Erwin home or business?
A plumbing emergency is any issue that can cause significant water damage, health hazards, or loss of essential service—examples include burst or frozen pipes, sewage backups, gas leaks, overflowing toilets, and water heater failures. Because our technicians are stationed throughout Unicoi County, we can typically arrive anywhere in the Erwin city limits in 60 minutes or less, 24 hours a day, 7 days a week.
How does your upfront pricing work for emergency plumbing calls?
When our technician arrives, they perform a rapid on-site assessment and present you with a flat-rate, written quote before any work begins. The price is based on a standardized menu of tasks, not on hourly labor, so you know the total cost—even if the repair takes longer than expected. You approve the quote with a signature or digital authorization, and that price will not change unless you request additional work.
Do you add extra fees for nights, weekends, or holidays?
No. Our upfront pricing model means the quoted flat rate already includes any after-hours, weekend, or holiday surcharges. You’ll never see surprise line items such as “overtime” or “emergency response” added to the invoice later.
What can I do while waiting for the plumber to reduce damage?
1) Shut off the main water valve—usually located where the main line enters your home or near the meter box. 2) Turn off electricity to any affected area if water is near outlets or appliances. 3) Open faucets to drain remaining water and relieve pressure. 4) Place towels, buckets, or a wet/dry vacuum to catch leaks. 5) Avoid chemical drain cleaners; they can worsen clogs and create hazards. 6) For sewage backups, keep people and pets away from contaminated areas until we arrive.
Are your emergency plumbers licensed and familiar with local Erwin codes?
Yes. Every technician holds a Tennessee Journeyman or Master Plumbing license, carries full liability and workers’ compensation insurance, and receives ongoing code-update training specific to Erwin and Unicoi County building departments. We also handle permits if a repair—such as water service line replacement—requires one.
Do you provide warranties or guarantees on emergency repairs?
All emergency repairs come with the same protection as our scheduled work: a 12-month workmanship warranty and manufacturer warranties on any parts we install. If the repaired section fails within a year due to our workmanship, we will return and fix it at no cost to you. We also guarantee your satisfaction—if you’re not happy with the service, we’ll make it right or refund your money within reasonable limits.