Water-damage Mitigation
Water-damage Mitigation | Emergency Plumbing | Plumbing
When a burst pipe turns your basement into a wading pool or an unseen leak threatens the integrity of your walls, every second counts. HEP’s certified technicians arrive fast—with powerful extraction, drying, and sanitizing equipment—to stop the flow, limit structural damage, and safeguard your belongings. We diagnose the source on the spot, provide clear, upfront pricing, and work directly with insurers so you can focus on what matters most: getting life back to normal.
Our specialists don’t just patch the problem; they create long-term solutions. From meticulous moisture mapping to precision pipe repairs, we restore your plumbing system to peak condition while preventing mold and future leaks. Around the clock, 365 days a year, you can depend on HEP for reliable, stress-free emergency plumbing service that protects your home and peace of mind.
FAQs
What should I do immediately after discovering water damage or a burst pipe?
First, shut off the home’s main water valve to stop the flow. If water is near electrical outlets or appliances, turn off power at the breaker panel for safety. Move valuables and electronics to a dry area, then call our 24-hour emergency plumbing line. While you wait, if it’s safe, begin blotting or mopping standing water to slow damage, and photograph the affected areas for insurance documentation.
How quickly can your emergency plumbers get here, and are you really available 24/7?
Yes. Our dispatch center operates 24 hours a day, 365 days a year. Within city limits we usually arrive in 60 minutes or less; rural areas may take 60–90 minutes depending on distance and weather. We track technicians by GPS and can text you an exact ETA once the crew is en route.
What does water-damage mitigation include, and how is it different from a standard plumbing repair?
A standard repair fixes the source of the leak (e.g., replacing a burst pipe). Mitigation goes further: we extract standing water, remove soaked materials that can’t be saved, apply antimicrobial treatments to prevent mold, and set up commercial air movers and dehumidifiers to dry the structure to IICRC standards. The goal is to stop ongoing damage and prepare the space for full restoration.
Will my homeowner’s insurance cover emergency water-damage mitigation?
Most policies cover sudden, accidental water losses—such as burst pipes, appliance failures, or water-heater ruptures—provided you acted promptly to limit damage. Long-term leaks or neglect are often excluded. We can help you understand your coverage, document damages, take moisture readings, and bill your insurer directly when allowed.
How do you find hidden moisture or leaks that aren’t visible?
Our technicians use non-invasive tools: thermal infrared cameras locate temperature anomalies that signal wet insulation or drywall; moisture meters measure the exact moisture content in studs, subfloors, and cabinets; acoustic and pressure testing pinpoints leak locations inside walls or under slabs without unnecessary demolition.
How long will the drying and restoration process take, and can I stay in the home?
Dry-down typically takes 3–5 days for clean-water events, but severe category-2 or category-3 losses can take a week or more. We monitor progress daily and adjust equipment until materials reach safe moisture levels. Many clients can stay in unaffected areas of the home; if not, we coordinate temporary accommodation and work with insurance to cover additional living expenses when applicable.