Certified Technician
Certified Technician | Emergency Plumbing | Plumbing
When a pipe bursts at dawn or a water heater gives out after midnight, you don’t have time to gamble on luck—you need HEP’s certified technicians moving fast. Our fully-equipped fleet is on call around the clock, arriving with the parts, technology, and experience to stop leaks, clear blockages, and restore hot water on the first visit. Every job begins with an upfront quote, ends with a cleanup so spotless you’ll forget we were there, and is backed by our workmanship guarantee, because true peace of mind should last longer than the repair itself.
Choose the local team that treats urgency like an art form. HEP’s specialists are state-licensed, background-checked, and trained continuously to master the latest codes and equipment, so whether it’s a flooded basement or a suspicious gas odor, you’re minutes away from certified help. Tap the button or call now for emergency plumbing and feel the relief of professionals who never clock out until your home is safe, dry, and working perfectly again.
FAQs
What qualifies your plumbers as certified emergency technicians?
Every technician on our emergency response team holds a state-issued Journeyman or Master Plumber license, has completed manufacturer-approved training on the latest equipment, and undergoes annual recertification in backflow prevention, gas-line safety, and confined-space entry. This multi-layered certification ensures that the plumber who arrives at your door is fully qualified to diagnose and repair urgent issues safely and in compliance with all codes.
How fast can you arrive for an emergency plumbing call?
We maintain a 24/7 dispatch center and GPS-tracked service vans positioned throughout the service area. In most metropolitan zones our average response time is 60 minutes or less from the moment your call is confirmed. For outlying areas we provide an ETA before dispatch so you know exactly when help will arrive.
What types of plumbing emergencies do you handle?
Our certified technicians are equipped to tackle burst or frozen pipes, sewer backups, gas or water leaks, overflowing toilets, failed water heaters, sump pump breakdowns, and any situation causing active flooding or posing a health/safety risk. If you are unsure whether your situation is an emergency, call us—our team will assess the severity over the phone and guide you on immediate safety steps.
Will I receive an upfront estimate, even during an emergency?
Yes. After a rapid on-site assessment, the technician explains the problem, outlines repair options, and provides a written, itemized estimate before any work begins. There are no hidden fees; overtime and after-hours rates are disclosed in writing. We do not proceed without your approval.
What should I do while waiting for the emergency plumber to arrive?
If safe to access, shut off the main water valve or the localized fixture valve to stop further water damage. For gas leaks, evacuate the area immediately and avoid using electronics or open flames. Turn off the water heater if it is leaking, and unplug electrical devices near flooded areas. Our dispatcher can walk you through these steps and advise whether to contact emergency services (e.g., fire department) first.
Do your emergency repairs come with any warranty?
Absolutely. All parts and labor performed during an emergency visit carry the same warranty as scheduled repairs—one year on labor and manufacturer’s warranty on parts (typically 1–5 years). If the repaired component fails within the warranty period, we return at no charge to make it right.