Burst Pipe
Burst Pipe | Emergency Plumbing | Plumbing
A burst pipe won’t wait, and neither will we. The moment water starts gushing, HEP’s fully licensed team races to your door—day or night—to isolate the break, stem the flood and repair the line with precision parts that outlast ordinary fixes. We carry the latest leak-location tech, tidy up as we go and leave you with rock-solid warranties, so the only thing that lingers is peace of mind.
When you need emergency plumbing, call our 24/7 hotline for instant human help: we’ll talk you through shutting off the mains, dispatch the nearest technician with live ETA tracking and give you transparent, up-front pricing before the job begins. Fast response, respectful service and lasting results—HEP turns a watery crisis into a quick, confident recovery.
FAQs
What should I do immediately after I discover a burst pipe?
First, shut off the main water supply valve to stop the flow of water and minimise damage. If it’s safe, turn off electricity in the affected area to avoid electrical hazards. Open nearby faucets to relieve any remaining pressure in the pipes, then call our 24/7 emergency plumbing line. While you wait for the plumber, move valuables out of the wet area and place buckets or towels to catch drips.
How fast can your emergency plumbers get to my property?
Because we maintain mobile teams across the region, our average response time is 60 minutes or less, day or night. When you call, our dispatcher pinpoints the closest licensed technician and routes them directly to your address with GPS for the fastest possible arrival.
Will a burst pipe cause long-term damage or raise my water bill?
Yes. Even a small rupture can release hundreds of litres per hour, soaking walls, floors and insulation. This can lead to mould growth, warped timber, weakened plasterboard and compromised structural integrity. The wasted water also drives up utility costs rapidly. Prompt professional repair limits both property damage and your next bill.
Can you assist with insurance claims for water damage?
Absolutely. Our plumbers document the incident with photos, moisture readings and a written assessment of cause and scope. We can supply itemised invoices and work directly with most insurers to streamline your claim, helping you secure coverage for repairs, restoration and any necessary pipe replacement.
Do you operate 24/7 and what areas do you cover?
Yes. Our emergency plumbing hotline is staffed around the clock, including weekends and public holidays. We cover the entire metropolitan area and surrounding suburbs within a 50-km radius. If you’re unsure whether your address is included, just call and our team will confirm availability immediately.
How much does an emergency burst pipe repair cost?
Costs vary based on pipe location, material, and extent of damage. After an on-site inspection, we provide a transparent, fixed-price quote before work begins. Typical residential repairs range between $250–$650, while complex or concealed pipes may be higher. All pricing includes labour, standard materials, after-hours call-out fees and a workmanship warranty.