Workmanship Guarantee
Workmanship Guarantee | Toilet Upgrades and Replacements | Plumbing | Elora
From heritage farmhouses to newly built river-view homes, Elora residents rely on HEP for flawless toilet upgrades and replacements that blend modern efficiency with classic charm. Our licensed plumbers arrive on time, protect your floors and fixtures, and install or replace every component to factory specifications. Whether you’re chasing lower water bills, a sleeker profile, or ADA-compliant comfort height, we’ll guide you through the best brands and flushing technologies, haul away the old unit, and leave the bathroom spotless.
Every installation is backed by HEP’s industry-leading Workmanship Guarantee: if a connection drips, a seal loosens, or any aspect of our labour falls short within the covered period, we return promptly at no cost—no fine print, no fuss. That means you can flush with confidence, knowing your investment and your home are protected by local experts who stand behind every bolt they tighten.
FAQs
What does your workmanship guarantee cover on toilet upgrades and replacements in Elora?
Our workmanship guarantee applies to every aspect of labour involved in your toilet upgrade or replacement—including removal of the old unit, preparation of the flange and waste line, installation of the new toilet, caulking, and final testing. If a leak, rocking bowl, or any installation-related defect occurs that can be traced back to our labour within the guarantee period, we return promptly to resolve it at no cost to you. The guarantee does not extend to manufacturer defects in the toilet itself or to damage caused by misuse or unrelated plumbing issues (e.g., a backed-up main drain).
How long does the guarantee last and how do I make a claim?
We provide a written 2-year workmanship guarantee—double the industry norm in Elora and the surrounding Centre Wellington area. If you notice an issue, call our office or submit a service request through our website with your original invoice number. A technician will schedule a priority visit—typically within 48 hours. After inspection, any labour-related problems are corrected free of charge. If the problem stems from a manufacturer defect, we’ll help you access the product’s warranty, though parts costs may apply.
Why should I consider upgrading my toilet instead of repairing the existing one?
New high-efficiency toilets (HETs) use as little as 4.8 L per flush—about 40–60 % less water than many pre-1994 models—saving up to 13,000 L of water per year for an average Elora household. Modern units also feature quieter fills, improved bowl-cleaning designs, and comfort-height seating that is easier on the knees. Because older toilets often require repeated service for flappers, fill valves, or cracks, the long-term cost of ongoing repairs can exceed the one-time investment in a new, warrantied toilet with our workmanship guarantee.
How long will a toilet replacement take, and will I be without a bathroom all day?
A straightforward replacement usually takes 60–90 minutes, including removal, site prep, installation, testing, and cleanup. If flange repairs, sub-floor leveling, or supply-line upgrades are needed, the appointment may run 2–3 hours. Your bathroom will be out of service only during that window; once we finish, you can use the toilet immediately. We protect floors and passageways with drop cloths and remove all debris, leaving the space clean before we leave.
Can I supply my own toilet, or do I have to purchase one through your company?
You are welcome to supply your own CSA-approved toilet, and our workmanship guarantee will still cover the labour. However, purchasing through us ensures the unit meets Ontario Plumbing Code requirements, arrives undamaged, and is appropriately sized for your rough-in and clearance. We also handle any warranty exchanges directly with the manufacturer if an issue arises. When clients provide their own fixture, they are responsible for returning or exchanging defective products.
Are there eco-friendly or special-feature toilets you recommend for homes in Elora?
Absolutely. Popular options include dual-flush models (3 L/4.8 L) approved by the WaterSense program, pressure-assist toilets for stronger flush performance on older 3-inch stacks, and skirted designs that simplify cleaning. For sustainability, we often install models made from 100 % vitreous china with low-lead glazing and packaging that is fully recyclable. If mobility or aging-in-place is a concern, we can source comfort-height bowls and soft-close seats. During your estimate, we’ll review efficiency ratings, rebate opportunities from the Township of Centre Wellington, and any aesthetic or accessibility preferences you have.