Emergency Repair
Emergency Repair | Emergency Plumbing | Plumbing | Elora
When a burst pipe floods your Elora basement at midnight or a clogged drain threatens to shut down your café before the morning rush, you need more than a promise—you need action. HEP’s skilled technicians are on call 24/7, arriving with state-of-the-art tools and a fully stocked service vehicle to diagnose and fix the issue on the spot. From sudden leaks and sewer backups to malfunctioning water heaters, our seasoned team knows the unique quirks of local plumbing systems and tackles them with precision, courtesy, and transparent pricing.
Choosing HEP means peace of mind. We back every emergency plumbing repair with clear communication, upfront estimates, and a satisfaction guarantee, so you’re never left guessing about costs or timelines. Whether you’re in the heart of Elora or a nearby rural property, trust the hometown professionals who treat every home and business like their own—restoring comfort, protecting property, and letting you get back to what matters most.
FAQs
What situations count as a plumbing emergency, and how fast can you get to my Elora property?
Anything that risks water damage, property loss, or health hazards is an emergency—burst or frozen pipes, sewage backups, overflowing toilets, no-hot-water situations, gas or water leaks, and sump pump failures. Because we have fully stocked service vehicles stationed in and around Elora, a licensed plumber can usually be at your door within 45–60 minutes of your call, 24 hours a day, 365 days a year.
Do you charge extra for after-hours, weekend, or holiday emergency calls?
We operate on flat, upfront pricing. While emergency service calls made outside normal business hours carry a modest emergency dispatch fee to cover overtime labour and travel, the repair work itself is billed at the same competitive rate we use during the day. You will always receive a written estimate for approval before any work begins, so there are no unexpected add-ons when the job is finished.
What can I do to limit damage while waiting for the emergency plumber to arrive?
First, shut off your main water supply valve (usually located near the water meter or where the service line enters the home). For localized issues, shut the fixture’s isolation valve if available. Turn off electricity to any affected areas if water is encroaching on outlets or appliances. If a water heater is leaking, switch it to the OFF position and close the cold-water inlet. Use towels or buckets to collect water, and open windows or run exhaust fans to reduce humidity. Avoid using chemical drain cleaners; they can worsen clogs and create hazards for the plumber.
Are your technicians licensed and experienced with the unique plumbing systems found in older Elora homes?
Yes. All our plumbers hold current Ontario trade licences, liability insurance, and WSIB coverage. Many heritage homes in Elora still use galvanized or cast-iron piping, clay sewer laterals, and antiquated venting arrangements. Our team has specialized training in working on these materials, performs safe lead-pipe handling, and carries repair parts that fit non-standard thread sizes and fixtures often found in century-old residences.
What kinds of emergency repairs can you handle on the spot?
Our service vans double as mobile workshops stocked with common pipe diameters (PEX, copper, CPVC), fittings, valves, sump pumps, toilet rebuild kits, water-heater parts, camera inspection gear, and high-pressure drain augers. That means we can usually complete repairs such as pipe replacements, leak sealing, toilet or faucet rebuilds, sewer rodding, water-heater igniter swaps, and sump pump installations in a single visit. If a specialty part is required, we can implement a secure temporary fix while we source the component from our Fergus warehouse or a 24-hour supplier.
How do you keep emergency repair costs transparent and under control?
When we arrive, we perform a rapid diagnostic assessment and walk you through the problem, the repair options, and their pros and cons. You receive a written quote with line-item costs for labour, materials, and any emergency dispatch fee. We do not begin work until you sign off, and we stick to the quoted price barring unforeseen structural issues that were not visible during the initial inspection—in which case we would stop and re-quote. All repairs include a minimum one-year parts and labour warranty for your peace of mind.