- HEP Plumbing
- Same-day Emergency Repairs

Same-day Emergency Repairs
Same-day Emergency Repairs | Tank Water Heater | Plumbing | Elizabethton
When your Elizabethton home is suddenly flooded by a burst pipe or left in the cold by a failing tank water heater, HEP’s same-day emergency repair team is ready to roll—day or night. Our licensed plumbers arrive fast, fully stocked, and armed with decades of local experience, so you don’t have to wait for hot showers, clean dishes, or peace of mind. We diagnose the problem on the spot, give you transparent pricing before any work begins, and handle permits and cleanup while you get back to life as usual.
From restoring pressure after a frozen line to replacing corroded anode rods, we combine cutting-edge tools with hometown courtesy to make every repair smooth and stress-free. HEP backs each service with industry-leading warranties and a satisfaction guarantee, so whether it’s a minor leak or a major tank replacement, you can trust that your comfort is protected long after we leave your driveway. When seconds count, count on HEP—the emergency plumbing specialists Elizabethton families have relied on for years.
FAQs
What situations count as a tank-water-heater emergency that qualifies for same-day service in Elizabethton?
Any issue that threatens safety, property damage, or leaves you without hot water is treated as an emergency. This includes active leaks from the tank or relief valve, a burst tank, no hot water at all, electrical or gas smells around the unit, a tripped T&P valve discharging hot water, or water that is dangerously hot. If you are unsure, call us—our dispatcher will help determine whether immediate service is needed.
How quickly can your technician reach my home or business in Elizabethton?
For calls placed during our emergency hours (7 a.m.–10 p.m., 7 days a week), we usually arrive within 60–90 minutes anywhere in Elizabethton or surrounding Carter County communities. In severe weather or peak demand, arrival may extend to about two hours, but you will receive real-time updates and a live tracking link once the plumber is en route.
Do you carry replacement tanks and parts on the truck for same-day repairs?
Yes. Each service vehicle stocks the most common 30-, 40-, 50-, and 55-gallon gas and electric tank heaters, plus an assortment of anode rods, thermostats, elements, T&P valves, flex lines, dielectric connectors, and venting materials. If your model requires a specialty part we do not have on board, we source it locally or, if the unit is beyond repair, can install a new heater the same day.
Which brands of tank water heaters can you repair or replace?
Our licensed plumbers are factory-trained on all major U.S. brands, including Rheem, A. O. Smith, Bradford White, State, American Water Heater (manufactured right here in Johnson City), Whirlpool, GE, and Richmond. We also service commercial models and mobile-home-specific units. Warranty work can be performed when proper documentation is supplied.
How much does an emergency tank-water-heater repair typically cost?
Pricing depends on the nature of the problem, the age and size of the heater, and whether parts or a full replacement are required. After a quick on-site assessment we provide a flat, up-front quote before any work begins. Diagnostic fees start at $79, simple repairs (such as element or thermostat replacement) average $180–$350, and full replacement, including haul-away of the old unit, generally ranges from $1,100 to $1,800. Financing and low-interest payment plans are available.
What should I do while waiting for the emergency plumber to arrive?
If water is leaking, shut off the cold-water supply valve located on top of the heater by turning it clockwise. Switch the unit’s power source off: for electric heaters, flip the breaker at the panel; for gas heaters, turn the gas control knob to the “OFF ” position. Place towels or a bucket under any active drips and keep children and pets away from the area. Do NOT attempt to drain the tank or disassemble parts yourself—this can increase risk and may void warranties. Have your model and serial number handy to speed up service.