Workmanship Guarantee
Workmanship Guarantee | Plumbing Fixture Replacements | Plumbing | Elizabethton
When a leaky faucet or outdated showerhead threatens to dampen the comfort of your Elizabethton home, HEP’s workmanship guarantee steps in with total peace of mind. Our licensed technicians arrive on time, respect your space, and replace fixtures with precision that’s rooted in decades of local experience. If any issue tied to our craft surfaces after we’re done, we’ll return promptly and make it right—no hidden fees, no excuses, just the friendly service neighbors have trusted since day one.
That promise shines brightest in our plumbing fixture replacements. From sleek, water-saving toilets to statement-making kitchen faucets, every swap is backed by quality parts, transparent pricing, and the assurance that your new fixture will perform flawlessly. Choose HEP and enjoy upgrades that not only look great today but stay reliable for years to come, all under the security of our unrivaled guarantee.
FAQs
What does your workmanship guarantee cover when replacing a plumbing fixture?
Our workmanship guarantee promises that every aspect of the labor involved in removing the old fixture, preparing the connections, installing the new unit, and testing it for proper operation will be free from installation-related defects. If a leak, loose connection, drainage issue, or performance problem arises because of something we did during the replacement, we will return and correct it at no cost to you.
How long does the workmanship guarantee last for fixture replacements in Elizabethton?
For customers in Elizabethton, we stand behind our fixture replacements with a full two-year workmanship guarantee from the date of installation. Many competitors offer only 90 days or one year, but we extend it to 24 months because we are confident in the skills of our licensed plumbers and the quality control checks we perform before leaving your home.
If a newly installed faucet leaks, what is the process to claim the workmanship guarantee?
Simply call our office or submit a service request through our website, mention that the work is within the guarantee period, and describe the issue you are experiencing. We will schedule a priority visit—usually within one business day—to inspect the faucet. If we determine the leak is tied to our installation, we will repair or reinstall the faucet at no charge and provide written confirmation of the corrective work.
Are parts and materials also covered under the guarantee or only labor?
Our workmanship guarantee specifically covers labor—how the parts were installed—not manufacturer defects in the fixtures themselves. Most new fixtures include their own factory warranties for parts. If a part fails, we can help you process the manufacturer claim and will reinstall the replacement part under our labor guarantee without additional labor fees during the two-year period.
Does the guarantee apply if I supply my own fixtures?
Yes. Whether you purchase the fixtures through us or provide them yourself, our plumbers will install them to code and back the labor with the same two-year workmanship guarantee. The only difference is that any warranty claim for a customer-supplied fixture must be handled directly with the retailer or manufacturer, while we handle parts claims for products we supply.
Will the workmanship guarantee be voided if another contractor works on the fixture?
If another contractor, handyman, or homeowner alters, removes, or services the fixture or the plumbing connections we installed, our guarantee becomes void for that fixture because we can no longer verify the integrity of our original work. However, you can call us first for any service needs, and we will keep the guarantee intact by performing any adjustments or repairs ourselves.