Industry-leading Warranties
Industry-leading Warranties | Tank Water Heater | Plumbing | Dunlap
When you trust HEP in Dunlap, you’re securing more than hot water—you’re investing in peace of mind backed by the region’s most comprehensive warranties. Our certified plumbers install premium units, register them on the spot, and walk you through every coverage detail so there are never surprises down the road. From corrosion-resistant tanks to energy-saving insulation, every component is safeguarded by protections that far exceed industry norms, and our local team is always just a call away for prompt, no-hassle service.
Whether you’re replacing an aging system or outfitting a new build, your tank water heater deserves the strongest shield available. HEP’s warranty program includes labor, parts, and even ancillary damage coverage, ensuring that unexpected repairs won’t drain your budget. Count on us for courteous scheduling, transparent pricing, and the long-term assurance that only a hometown expert can provide.
FAQs
What types of warranties are offered on new tank-style water heaters installed by your Dunlap plumbing team?
Every standard-efficiency or high-efficiency tank water heater we install comes with two layers of protection: (1) the manufacturer’s parts warranty—typically 6, 9, or 12 years depending on model, covering the tank, thermostat, gas valve or heating elements, and factory components; and (2) our own labor warranty, which guarantees workmanship for a full year at no additional cost. Extended labor warranties of up to 5 years are also available.
Does the manufacturer warranty cover leaks in the storage tank itself?
Yes. A leaking glass-lined steel storage tank is considered a catastrophic failure and is fully covered for the stated warranty period (e.g., 6, 9, or 12 years). If the tank ruptures under normal residential use, the manufacturer will supply a replacement heater of comparable capacity at no charge—you’re responsible only for labor unless you purchased an extended labor plan.
What can void my water heater’s warranty?
The most common reasons warranties are voided are (1) improper installation by unlicensed individuals, (2) failure to follow recommended maintenance such as annual flushing or anode-rod inspection, (3) operation on water pressure or temperatures outside stated limits, (4) relocation of the unit without manufacturer approval, and (5) unauthorized alteration of safety devices. Because we are licensed, factory-trained, and provide documented maintenance options, you stay safely within warranty terms.
How do I file a warranty claim if something goes wrong?
Simply call our Dunlap office or submit a service request online. We’ll verify the serial and model number, confirm the installation date in our records, and contact the manufacturer on your behalf. We stock common warranty parts locally, so most problems can be resolved the same day. For tank failures, we coordinate pickup of the replacement unit and handle removal, reinstallation, and disposal.
Can I transfer the water heater warranty to the next homeowner if I sell my house?
Most major manufacturers—Rheem, Bradford White, A.O. Smith, and others—allow a one-time transfer of the remaining warranty to a subsequent homeowner, provided the transfer is completed within 30–90 days of closing. We supply the original invoice and installation documentation you’ll need, and we’ll even file the transfer paperwork for you upon request.
Is routine maintenance required while the unit is under warranty?
Yes. Manufacturers specify periodic maintenance to keep the warranty valid: (1) a complete flush at least once a year to control sediment, (2) inspection/replacement of the sacrificial anode rod every 3–5 years, and (3) annual testing of the temperature-pressure relief valve. We offer affordable maintenance plans that include written documentation, satisfying warranty conditions and maximizing the life of your tank water heater.