Satisfaction Guarantee
Satisfaction Guarantee | Plumbing | Duff
When a leak, clog, or cold shower threatens to ruin your day, HEP’s satisfaction guarantee gives Duff homeowners total peace of mind. Our licensed experts arrive on time, listen to your concerns, and back every plumbing repair or installation with a promise: if you’re not 100% thrilled with the results, we’ll make it right at no extra cost.
Because problems rarely wait for business hours, we keep fully stocked trucks on standby 24/7. That means most issues are fixed in one visit, without surprise fees or last-minute upsells. From the first call to the final walkthrough, you’ll see why neighbors in Duff trust HEP for honest advice, transparent pricing, and workmanship that’s built to last.
FAQs
What does your 100 % Satisfaction Guarantee cover?
Our guarantee promises that every plumbing service we perform in Duff will be completed to professional standards, meet local code, and function as intended. It applies to all labor performed by our licensed plumbers and to any materials we supply, ensuring you receive reliable, long-lasting results.
How do I invoke the guarantee if I’m not satisfied with the work?
Simply call our office or fill out the service follow-up form on our website within the guarantee period. Provide your original work order number and a brief description of the problem. A customer care representative will schedule a priority visit—usually within 24 hours—to inspect and correct the issue at no extra charge.
Are there any plumbing jobs that are not covered by the guarantee?
The vast majority of our residential and light-commercial services are covered. Exclusions are limited to homeowner-supplied parts, pre-existing system defects we advised against repairing, and any work altered by another contractor after our visit. All potential exclusions are explained clearly before you authorize the job.
How long do I have to report a problem under the guarantee?
You have 12 months from the date of service to report workmanship issues and 24 months for problems related to parts we supplied. These periods exceed the industry standard to give Duff homeowners ample time to discover and report hidden defects.
Will I be charged for additional visits if something goes wrong?
No. If the problem is related to the original service and reported within the guarantee window, all return visits, diagnostics, labor, and replacement parts (when we supplied the originals) are provided at zero cost to you.
Does the satisfaction guarantee transfer if I sell my home?
Yes. If you sell your Duff property within the guarantee period, the remainder of the coverage automatically transfers to the new homeowner, giving buyers peace of mind and adding value to your home sale.