Industry-leading Warranties
Industry-leading Warranties | Tankless Water Heater Install | Plumbing | Duff
Swap endless wait times and surprise cold showers for the comfort Duff homeowners deserve. HEP’s licensed pros arrive on time, protect your home like it’s their own, and complete every tankless water heater install with precision that maximizes energy savings and frees up valuable space. Because these units heat water on-demand, you’ll enjoy lower utility bills and an unlimited stream of hot water—perfect for busy families or anyone upgrading from an outdated tank system.
What truly sets HEP apart is our industry-leading warranties. From the heat exchanger to labor, we stand behind our workmanship long after the job is done, giving you unrivaled peace of mind. Schedule today and discover why neighbors all over Duff trust HEP to keep the hot water flowing—day after day, year after year.
FAQs
What type of warranty do you provide with a new tankless water heater installation in Duff?
Every installation comes with two layers of protection. First, you receive the full manufacturer warranty—typically 15 years on the heat exchanger and 5 years on all other parts. Second, we add our own industry-leading 5-year labor warranty that covers any workmanship-related issues. With both warranties combined, you’re protected against material defects and installation problems at no additional cost.
Is the warranty different for gas and electric tankless units?
The length of coverage is the same, but the components covered differ slightly. Gas units usually have a 15-year heat-exchanger warranty and a 5-year parts warranty, while electric models often carry lifetime coverage on the heating elements and 5 years on other parts. Our 5-year labor warranty applies to both types, ensuring consistent protection regardless of fuel source.
What is included in your 5-year labor warranty?
Our labor warranty covers any service work required to correct installation-related issues—such as leaks, venting problems, or code violations—for five full years. All on-site diagnostics, parts replacement labor, and system re-commissioning are performed at no charge to you. If the problem is linked to workmanship, we handle everything so you have zero out-of-pocket expenses.
Are there any conditions that could void my tankless water heater warranty?
Yes. Warranties require that the unit be installed by a licensed professional, supplied with proper gas pressure or electrical service, and maintained according to the manufacturer’s schedule (e.g., annual descaling in Duff’s moderate-hard water). Unauthorized repairs, using non-OEM parts, or evidence of neglect—such as skipped maintenance—can void coverage. We keep detailed records of all work so you remain compliant.
How do I start a warranty claim if something goes wrong?
Simply call our Duff service line or submit a claim through our online portal. Provide your installation date and serial number (found on the side of the unit). We dispatch a certified technician within 24 hours to diagnose the issue. If the repair is covered, we coordinate with the manufacturer for parts approval and perform labor under our warranty—no paperwork or third-party calls required from you.
Can I purchase extended or transferable warranty coverage?
Absolutely. We offer affordable extended protection plans that add up to 5 additional years of parts and labor coverage, giving you as much as 20 years total on key components. These plans are fully transferable to new homeowners in Duff, which can increase property value and buyer confidence. Ask your estimator for pricing during your installation consultation.