Industry-leading Warranties
Industry-leading Warranties | Tank Water Heater | Plumbing | Duff
Nothing feels better than turning on the tap and knowing your Duff home’s hot water is protected by HEP’s industry-leading warranties. When you choose a tank water heater from our certified pros, you’re getting far more than a quality unit—you’re securing years of worry-free comfort backed by comprehensive parts-and-labor coverage. From the first installation to the last inspection, our seasoned plumbers stand behind every connection we make, guaranteeing reliable performance and zero surprise costs.
Our warranties are refreshingly simple: no fine print, no prorated loopholes, just fast, friendly support whenever you need it. Should your system hiccup, a single call dispatches our local experts—24/7, holidays included—to restore your hot water at no extra charge. That’s the HEP difference: big-company resources with small-town Duff hospitality, keeping your family, budget, and tank water heater safe for years to come.
FAQs
What makes your tank water-heater warranties in Duff “industry-leading”?
Our standard residential tank water-heater warranty includes 10-year coverage on the tank and all major components—double the 5-year term offered by most manufacturers. In addition, labour is covered for the first 3 years and we include a complimentary annual inspection. Because we are both the licensed installer and a certified warranty service provider, customers deal with one local company for the entire warranty period, which further sets us apart from typical third-party warranties.
Exactly what does the warranty cover?
Coverage includes (1) the glass-lined steel tank against leakage, (2) factory-installed parts such as the gas valve, thermostat, heating elements, and anode rod, (3) manufacturer-supplied temperature & pressure relief valve, and (4) labour for diagnosis, removal, and replacement for the first 36 months. Consumables like drain-valve gaskets and external plumbing fittings are not covered, and damage caused by misuse, improper water chemistry, or external flooding is excluded.
Do I need to register my water heater to activate the warranty?
Yes. After installation we register your serial number, install date, and property address with the manufacturer and our internal warranty system. Registration is free and must be completed within 30 days of installation to ensure full 10-year tank and parts coverage. If registration is missed, coverage defaults to the manufacturer’s basic 6-year parts / 1-year labour warranty.
Is the warranty transferable if I sell my home in Duff?
Absolutely. The warranty follows the water heater, not the homeowner. When you sell, you simply provide the new owner with the original purchase documentation and our transfer form. We update our records at no charge, so the remaining balance of the 10-year warranty continues without interruption—an attractive selling point for your property.
What happens if I experience a problem during the warranty period?
Call our 24/7 local service line or schedule online. One of our licensed Duff-area technicians will arrive within 24 hours (often same-day) to diagnose the issue. If the fault is covered, parts and labour are provided at no cost to you during the stated coverage window. Should a tank replacement be required, we handle removal, disposal, and installation of the new unit under warranty terms.
Are there maintenance requirements to keep the warranty valid?
Yes. The warranty requires (1) a professional inspection and flush at least once every 12 months, documented on our service record, (2) maintaining inlet water pressure below 80 psi or installing a pressure-reducing valve, and (3) keeping the anode rod within serviceable limits (we check this during the annual visit). Failure to perform these tasks can void coverage for corrosion or sediment-related failures, but we make compliance easy by offering low-cost maintenance plans that satisfy all requirements.