Certified Technicians
Certified Technicians | Tankless Water Heater Install | Plumbing | Ducktown
Imagine endless hot water, lower utility bills, and more room in your mechanical closet—all delivered by HEP’s certified technicians right here in Ducktown. Our pros size your system precisely, remove the bulky old tank, and complete a seamless tankless water heater install with minimal disruption to your day. We handle every permit, code requirement, and manufacturer spec so you can enjoy reliable, on-demand comfort the same evening.
From the first call to final cleanup, you’ll feel the difference of true local expertise. We arrive on time, protect your home with drop cloths and shoe covers, and back every installation with industry-leading warranties plus HEP’s trusted satisfaction guarantee. Ready to reclaim space, slash energy waste, and have hot water whenever you want it? Schedule your appointment with our Ducktown team today and discover why homeowners all over Polk County say, “Call HEP!”
FAQs
What are the main benefits of installing a tankless water heater in my Ducktown home?
Tankless water heaters heat water on demand rather than storing 40–50 gallons in a tank. This gives you endless hot water, reduces standby heat loss by 25–40 %, and can save up to 30 % on annual water-heating costs. Because our certified technicians size the unit specifically for your household’s flow rate, you also gain space—most wall-mounted units are smaller than a suitcase—while enjoying a product that typically lasts 18–20 years, almost twice as long as a conventional tank.
How long does a professional tankless installation take and will I be without water during the process?
For most single-family homes in Ducktown, a straightforward replacement of a gas or electric tank with a similar-fuel tankless unit takes 4–6 hours. Converting from electric to gas (or vice versa) or relocating the heater can extend the job to one full day to allow for venting, gas-line upsizing, or electrical upgrades. You’ll only be without water for 1–2 hours while we disconnect the old heater and tie the new system into your plumbing.
What size tankless water heater do I need?
Sizing is based on two factors: 1) your peak simultaneous hot-water demand in gallons per minute (GPM) and 2) the temperature rise required to reach 120 °F. Our technicians conduct a quick audit of your fixtures and use Ducktown’s average incoming water temperature of about 55 °F. For example, a home with two showers and a kitchen sink running at once (≈6.5 GPM) needs a unit that can raise 55 °F water to 120 °F at 6.5 GPM—generally a 180,000 BTU gas or a 24 kW electric model. We provide a written sizing sheet before you commit.
Do I need permits or inspections for a tankless water heater in Ducktown?
Yes. The City of Ducktown requires a mechanical permit for gas-fired units and an electrical permit for units over 10 kW. Our office pulls all necessary permits on your behalf, schedules the city inspection, and supplies the manufacturer’s specification sheets to the inspector. Passing inspection is also required to validate most manufacturer warranties.
What does it cost to install a tankless water heater, and are rebates available?
Installed pricing in Ducktown ranges from $2,100–$3,300 for a mid-efficiency gas unit and $2,400–$3,800 for a high-efficiency condensing model. Electric units run $1,500–$2,400. Costs vary with venting, gas-line upgrades, or panel work. Tennessee Valley Authority (TVA) currently offers a $200 rebate for ENERGY STAR® gas units and a $50 credit on electric models. We handle the paperwork so you receive the rebate within 4–6 weeks.
What maintenance does a tankless water heater require and do you offer service plans?
Manufacturers recommend a descaling flush once a year to remove mineral buildup, which is important in Ducktown’s moderately hard water (≈120 ppm). We also clean the inlet screen, inspect venting, and update firmware. Our Silver Service Plan costs $139 per year and includes the annual flush, priority scheduling, and a 10 % discount on parts. Staying current on maintenance keeps your energy savings high and protects the unit’s 12-year heat-exchanger warranty.