- HEP Plumbing
- Water Heater

Water Heater
Water Heater | Emergency Plumbing | Plumbing | Ducktown
When a water heater fails in Ducktown, minutes matter. HEP’s certified technicians arrive fast—tools in hand and fully stocked trucks at the ready—to restore hot water and protect your home from costly water damage. From gas and electric water heater repairs to complete replacements, we diagnose issues on the spot, explain clear options, and back every fix with honest, upfront pricing.
Our team is on call 24/7 for emergency plumbing, so whether your tank is leaking at 2 a.m. or your pilot light refuses to stay lit on a holiday weekend, help is only one phone call away. Trust a local crew that treats your home like their own, cleans up after the job, and leaves you with steaming showers and total peace of mind.
FAQs
What situations count as a water-heater emergency in Ducktown?
Any time your water heater is leaking heavily, producing no hot water in winter, emitting a burning smell, making loud popping or banging sounds, or tripping the breaker repeatedly, it’s considered an emergency. These issues can lead to flooding, scalding, fire hazards, or total loss of hot water—critical concerns for Ducktown homes and businesses. Call our 24/7 emergency line immediately if you notice any of these symptoms.
How quickly can your emergency plumbers reach my Ducktown property?
We maintain technicians on rotating on-call shifts so someone is always available. Average arrival time inside Ducktown city limits is 30–45 minutes from your call. For addresses just outside town, expect 45–60 minutes depending on traffic and weather. We’ll give you a real-time ETA and keep you updated by text or phone.
What should I do while waiting for the plumber to arrive?
1. Turn off the water supply valve located on the cold-water line entering the heater. 2. If the leak is severe, shut off power—switch the circuit breaker to OFF for electric units or turn the gas control valve to PILOT for gas units. 3. Mop up standing water to reduce damage; place towels around the base. 4. Do NOT open or drain the tank unless instructed; sudden temperature or pressure changes can be dangerous. 5. Keep children and pets away from the area and wait for our licensed technician.
Can you repair my water heater the same day, or will it need to be replaced?
About 70% of emergency calls end with a same-day repair: replacement of heating elements, thermostats, temperature & pressure relief valves, anode rods, or flex connectors. If the tank is corroded through, has multiple leaks, or is over 10–12 years old, replacement is usually the safest and most cost-effective option. We stock common gas, electric, and tankless models on our truck or at our Ducktown warehouse so we can install a new unit the same visit if needed.
How much does emergency water-heater service cost in Ducktown?
We charge a flat emergency dispatch fee that covers the rapid response and diagnostic. After inspection, you receive an upfront, written quote for parts and labor before work begins—no hidden fees. Typical after-hours repairs range from $150–$450; complete replacements vary from $1,100 for standard 40-gallon electrics to $2,800 for high-efficiency tankless models. We accept major credit cards, offer short-term financing, and waive the dispatch fee if you authorize a replacement.
How can I prevent future water-heater emergencies?
• Schedule annual maintenance: We flush sediment, test safety valves, inspect anode rods, and verify thermostat accuracy. • Install a leak-detection shut-off valve that automatically cuts water to the heater at the first sign of moisture. • Set the thermostat to 120°F to reduce scalding risk and slow mineral buildup. • Replace the anode rod every 3–5 years to delay tank corrosion. • Keep 18 inches of clearance around the heater for ventilation and easy inspection. These steps dramatically lengthen unit life and minimize surprise breakdowns for Ducktown residents.