Water Heater
Water Heater | Emergency Plumbing | Plumbing | Decatur
When a Decatur morning starts with an icy shower or a water heater leak, you need a team that shows up fast and fixes the problem right the first time. HEP’s licensed plumbers specialize in water heater diagnostics, repair, and full-system replacements, bringing fully stocked trucks and years of experience to every driveway. From gas and electric units to the latest high-efficiency models, we restore hot water quickly while protecting your home from further damage.
Because disasters don’t wait for business hours, our 24/7 emergency plumbing service is always on call. One quick phone call connects you to a live HEP dispatcher who can dispatch a technician within minutes, whether you’re dealing with a burst tank, scalding temperature spikes, or suspicious puddles near the heater. Trust the hometown pros who treat your crisis like their own and get your hot water—and your day—back on track in no time.
FAQs
What should I do if my water heater suddenly stops producing hot water in the middle of the night?
First, shut off the power or gas supply to the unit to prevent further damage. Then check the breaker, pilot light, or thermostat settings if you can safely access them. If none of these resolves the issue, call our 24/7 emergency plumbing line. Our Decatur technicians can arrive quickly, diagnose electrical, gas, or mechanical failures, and restore hot water or recommend a safe replacement.
How quickly can your emergency plumbers reach my home in Decatur?
We have on-call teams stationed throughout the Decatur area. In most cases, we can be at your door within 60 minutes or less. When you call, our dispatcher uses GPS routing to assign the nearest licensed plumber, ensuring the fastest possible response time to water heater leaks, burst pipes, or any urgent plumbing crisis.
What are the signs that my water heater leak is an emergency rather than a minor issue?
Any leak near electrical components, gas lines, or that causes rapid pooling of water is an emergency. Warning signs include hissing or sizzling sounds, rusty or discolored water, water collecting around the tank base, or the smell of gas. These can indicate tank corrosion, pressure relief valve failure, or a gas leak—situations that require immediate professional attention to prevent flooding, fire, or explosion hazards.
Can you repair all types of water heaters during an emergency service call?
Yes. Our licensed plumbers are trained and stocked to service conventional tank water heaters, tankless systems, hybrid heat pump units, and even commercial-grade models. We carry common replacement parts (thermocouples, heating elements, pressure relief valves, anode rods) on our fully equipped trucks, allowing us to complete most repairs on the spot, day or night.
What are the costs associated with emergency water heater service after hours?
We charge a modest after-hours diagnostic fee to cover the rapid dispatch and overtime labor. Once we arrive, you receive a written, upfront quote for any repairs or replacement parts. There are no hidden charges. If you approve the work, the diagnostic fee is applied toward the final bill. We also offer financing options for larger replacements should a new water heater be necessary.
How can I minimize damage while waiting for your emergency plumber to arrive?
Turn off the cold-water supply valve located above the water heater to stop incoming water. For gas heaters, switch the control knob to the OFF position; for electric units, switch off the breaker at the panel. Mop or towel up standing water to reduce floor damage, and if safe, place a bucket under any active drip. Avoid touching electrical outlets or appliances near the leak, and keep children and pets away from the area until our Decatur plumber arrives.