Upfront Pricing
Upfront Pricing | Emergency Plumbing | Plumbing | Decatur
When a pipe bursts at midnight or the water heater decides to quit on a holiday weekend, Decatur homeowners turn to HEP for fast, no-stress solutions. Our licensed technicians arrive in fully stocked trucks, ready to tackle leaks, clogs, and overflows on the spotâ24 hours a day. From the moment you call, youâre greeted by a real person who dispatches help immediately, because in an emergency every minute counts.
What makes HEP different is our unwavering commitment to upfront pricing. Before any work begins, you receive a clear, flat-rate quoteâno hourly surprises, no hidden fees. That transparency, paired with our rock-solid guarantees and courteous service, takes the worry out of emergency plumbing so you can get back to normal life quickly and confidently.
FAQs
What kinds of emergency plumbing problems can you handle in Decatur?
Our licensed technicians are equipped to resolve any urgent plumbing issue, including burst or frozen pipes, major leaks, sewage backups, overflowing or clogged toilets, gas line leaks, broken water heaters, and sump-pump failures. We stock our service vehicles with common replacement parts so most emergencies can be fixed in a single visit, day or night.
How does your "upfront pricing" system work for emergency calls?
When we arrive, your plumber performs a quick diagnostic inspection and explains the problem in plain language. You receive a written, flat-rate price that covers labor, parts, trip charge, and taxesâeverything needed to complete the repair. You approve the quote before any work begins, so there are no hourly rates, hidden fees, or surprise add-ons when the job is finished.
How quickly can you get to my home or business in Decatur?
We have on-call crews stationed in and around Decatur 24/7. In most cases we arrive within 60 minutes of your callâoften sooner if youâre inside the I-285 perimeter. Our dispatch software routes the closest available plumber to you and sends live ETA updates to your phone so you know exactly when help is coming.
Do you charge extra for nights, weekends, or holidays?
No. True upfront pricing means the rate we quote is the rate you pay, whether itâs 3 p.m. on a Tuesday or 3 a.m. on Thanksgiving. The only time the price changes is if you ask for additional work outside the original scope, and weâll give you a new written quote before proceeding.
What can I do to minimize damage before the plumber arrives?
If safe to do so, shut off the homeâs main water valve (usually located in the basement, crawl space, or near the street meter) to stop active leaks. Turn off your water heaterâs gas or electric supply if itâs leaking. Avoid using appliances connected to the affected line, and move valuables or electronics away from water. Never enter a flooded area if the power is still onâwait for professional help.
Are your emergency repairs guaranteed?
Yes. All workmanship is backed by a 1-year labor warranty, and most parts carry manufacturer warranties of one year or longer. If a covered repair fails during the warranty period, we return at no charge to make it right. Our company is fully licensed and insured in the state of Georgia for your peace of mind.