Sewer Backups
Sewer Backups | Emergency Plumbing | Plumbing | Decatur
When raw sewage starts creeping up through the drains, every minute counts. HEP’s seasoned technicians are stationed right here in Decatur, ready around the clock to pinpoint blockages, pump out contaminated water, and clear lines before structural damage or health hazards spread. We arrive fast, lay down protective coverings, and deploy advanced camera inspections and high-pressure jetting to restore safe flow—always explaining each step so you’re never left in the dark.
Whether it’s a midnight backup after a summer storm or a sudden basement flood during Sunday brunch, our team treats your call as true emergency plumbing. With transparent, upfront pricing and a workmanship guarantee that’s as solid as the pipes we repair, HEP turns disaster into relief and gets your home or business running smoothly again—safely, cleanly, and with genuine Southern courtesy.
FAQs
What should I do immediately if I experience a sewer backup in my Decatur home?
First, stop using all water fixtures to avoid adding more waste to the line. Turn off electricity to affected areas if water levels are rising to reduce shock risk. Keep children and pets away from contaminated water. Then call our 24/7 emergency plumbing line; our dispatcher will gather key details and send a licensed technician right away. While you wait, open windows for ventilation and, if safe, remove valuables from the area.
What are the most common causes of sewer backups in Decatur?
In Decatur we frequently see backups caused by tree-root intrusion into aging clay or cast-iron sewer lines, grease or flushable-wipe buildup, collapsed or sagging pipes due to shifting Alabama soil, and heavy rainfall that overwhelms combined sewer systems. Identifying the exact cause requires a camera inspection, which our emergency team can perform on arrival.
How quickly can your emergency plumbing team reach my Decatur property?
Because we stage service vehicles in multiple parts of Decatur and keep technicians on call around the clock, our average arrival time is 60 minutes or less within city limits. For addresses outside the beltline or during severe weather, ETA may extend to 90 minutes, but you’ll receive live updates by text or phone until we arrive.
What health hazards are associated with sewer backups?
Raw sewage contains bacteria, viruses, and parasites such as E. coli, Salmonella, and hepatitis A. Exposure can lead to gastrointestinal illness, skin infections, and respiratory issues. Standing wastewater also promotes mold growth within 24–48 hours. That’s why we use proper containment, PPE, and EPA-approved disinfectants during cleanup and strongly advise homeowners not to handle sewage without protection.
Will my homeowners insurance cover the cost of sewer backup repairs?
Standard homeowners policies typically exclude sewer backup damage unless you’ve added a specific sewer or water-backup endorsement. Even with coverage, policies often have limits ranging from $5,000 to $25,000. We can provide detailed invoices and loss documentation to help you file a claim, and we’ll coordinate with adjusters when necessary to speed the process.
How can I prevent future sewer backups after the emergency is resolved?
Schedule an annual camera inspection to catch small cracks or root infiltration early. Avoid pouring grease down drains and dispose of wipes, diapers, and hygiene products in the trash. If trees are near the sewer line, consider root-barrier installation. Adding a backwater valve or sump pump with battery backup can stop municipal surges from entering your home. Finally, replace aging clay or Orangeburg pipes with PVC to improve flow and durability.