Licensed Technicians
Licensed Technicians | Emergency Plumbing | Plumbing | Decatur
When a pipe bursts at midnight or a water heater quits on a chilly Sunday, Decatur homeowners know they can count on HEP’s licensed technicians. Our fully insured pros arrive fast, stocked with the right parts and backed by decades of experience, so you’re never left waiting while water spreads or fixtures fail. From pinpoint leak detection to total drain rebuilds, we solve crises with transparent pricing and a workmanship guarantee that turns today’s chaos into tomorrow’s peace of mind.
Because we live and work here, your call is personal. We answer 24/7, dispatch locally, and keep you informed every step of the way—no surprises, just clear solutions tailored to your home’s unique layout and your family’s schedule. For dependable, professional emergency plumbing in Decatur, make one call to HEP and get your home back on track.
FAQs
What emergency plumbing services do your licensed technicians provide in Decatur?
Our Decatur-based, state-licensed plumbers handle burst or leaking pipes, sewer backups, clogged or overflowing toilets, water-heater breakdowns, gas-line leaks, sump-pump failures, and any other issue that threatens property damage or health. Each truck arrives stocked with commercial-grade parts and diagnostic equipment so most emergencies are resolved in a single visit.
How fast can your emergency plumber get to my home or business?
We maintain on-call crews 24/7 within Decatur city limits and the surrounding communities. In most cases we arrive in 60 minutes or less—often sooner during normal traffic conditions. Our dispatcher will give you a real-time ETA and send text updates so you know exactly when help is coming.
Are your technicians fully licensed, insured, and background-checked?
Yes. Every plumber on our emergency team carries a current state plumbing license, is bonded and insured for both liability and workers’ compensation, and has passed a nationwide criminal background check and drug screening. Copies of licenses and insurance certificates are available upon request for your peace of mind.
What should I do while waiting for the emergency plumber to arrive?
If safe to do so, shut off the main water valve (usually located near the water meter) to stop additional flooding. Turn off electricity to any wet areas to avoid shock hazards. For gas leaks, evacuate immediately and wait outside. Do not use chemical drain cleaners; they can worsen damage and endanger our technicians. Take photos of the problem for insurance documentation.
Do you charge extra for nights, weekends, or holidays?
Because emergencies don’t keep office hours, we use a straightforward flat-rate pricing schedule that remains the same 24 hours a day, 365 days a year. Before work begins you will receive a written estimate; the amount will not change even if the job takes longer than expected.
How can I prevent future plumbing emergencies?
Schedule annual plumbing inspections, flush your water heater once a year, avoid pouring grease or non-flushable items down drains, install water-pressure regulators if pressure exceeds 80 psi, and replace washing-machine hoses every five years. We also offer affordable maintenance plans that include priority response and discounts on repairs.