Satisfaction Guarantee
Satisfaction Guarantee | Drain Opening | Plumbing | Dayton
When a clogged line threatens to slow down your day in Dayton, HEP’s licensed plumbers arrive fast—with camera diagnostics, powerful augers, and the city’s only 100% happiness pledge. We don’t just hurry the job; we do it right, sweeping away roots, grease, and mystery blockages so water flows freely again. If our drain opening doesn’t leave you completely satisfied, we’ll come back and make it right at no extra cost. That’s the HEP Satisfaction Guarantee.
Local homeowners trust us because we’re neighbors, not a distant franchise. From flexible scheduling to spotless clean-up, every step is designed around your peace of mind. Call HEP today and discover why Dayton has counted on us for seamless, stress-free drain opening since 2002.
FAQs
What does your Satisfaction Guarantee cover for drain opening services in Dayton?
Our Satisfaction Guarantee ensures that your drain will be fully cleared and flowing freely before we leave. If the same drain backs up within 30 days under normal usage, we will return and re-open it at no additional charge. We also guarantee courteous service, clean work areas, and upfront pricing with no hidden fees.
How quickly can you respond to a clogged drain emergency?
We offer same-day and 24/7 emergency service throughout Dayton and the surrounding suburbs. Most calls are answered within 60–90 minutes. If you schedule during normal business hours, we’ll provide a two-hour arrival window and call or text when the technician is on the way.
Do you charge a service fee even if you can’t clear the clog?
No. If our technician cannot open your drain with standard mechanical or hydro-jetting methods, you will not be billed for the attempt. We will explain the next steps—such as pipe repair or replacement options—so you can decide how to proceed without paying for an unsuccessful visit.
What types of drains do you service under the guarantee?
Our guarantee applies to kitchen sinks, bathroom sinks, tubs, showers, floor drains, laundry lines, and main sewer lines up to 100 ft in length. We service cast iron, PVC, clay, and ABS piping. Commercial, restaurant, and condo stack lines are also covered, although larger diameter lines may require special equipment and pricing.
Are there any situations where the guarantee does NOT apply?
The guarantee does not apply if the blockage is caused by structural pipe defects (collapsed or broken pipe), foreign objects intentionally placed in the line, grease buildup in restaurants that lack proper maintenance, or if unauthorized persons tamper with the drain after we leave. We will document any such conditions and review them with you before starting work.
What should I do to keep my drains clear after you leave?
Avoid flushing wipes, feminine products, or excessive paper down toilets. In kitchen sinks, keep grease, coffee grounds, and fibrous foods (like celery) out of the disposal. Once a month, run hot water for several minutes or pour a mixture of baking soda and vinegar down slow-moving drains. We also offer affordable annual maintenance plans that include camera inspections and preventative jetting to keep your plumbing trouble-free.