- HEP Plumbing
- Tankless Water Heater

Tankless Water Heater
Tankless Water Heater | Plumbing | Cumberland Gap
Imagine endless hot water flowing the moment you twist the tap and utility bills that finally make sense—HEP brings that reality to homes and businesses throughout Cumberland Gap. Our team replaces bulky, outdated tanks with sleek, high-performance units that heat water only when you need it, freeing up space while slashing standby energy loss. Every installation is handled by technicians who live and breathe plumbing, so you can trust that the job will be neat, code-compliant, and built to last.
From the first phone call to the final pressure test, we keep you in the loop with clear pricing, punctual arrivals, and respectful clean-up. Whether you’re finishing a mountain cabin or upgrading the family homestead, HEP delivers instant comfort, lower costs, and a warranty you can actually understand—backed by local experts who answer the phone 24/7. Ready to step into the tankless future? Give us a shout and feel the difference hot water freedom makes.
FAQs
What are the main advantages of installing a tankless water heater in Cumberland Gap?
Tankless units heat water only when you open a tap, so you’re not paying to keep 40–80 gallons hot 24/7. This lowers energy use by 20-40 % compared with a conventional tank, which is especially helpful in Cumberland Gap where electricity and propane costs run above the national average. You also gain unlimited hot-water supply (no more “running out” during back-to-back showers), a space-saving wall-mount design that frees up closet or crawl-space room, and a life expectancy of 20-plus years—about double that of a traditional tank.
How does a tankless water heater work, and will it meet my household’s hot-water demands?
When a hot-water fixture opens, a flow sensor signals the gas burner or electric elements to ignite. Cold water passes through a heat exchanger and exits at the set temperature within seconds. Cumberland Gap’s incoming groundwater averages 52-58 °F; most whole-home gas units we install raise that to 120 °F at 4–5 gpm—enough for a shower and dishwasher simultaneously. For larger families, we can size a 9-11 gpm model or install parallel units to ensure every bathroom, washing machine, and kitchen tap can run without a drop in temperature.
Is my Cumberland Gap home’s existing plumbing and gas/electric service compatible with a tankless unit?
Nearly every home can accommodate a tankless system, but a professional site visit confirms the details. Gas models need a ¾-inch gas line and 120 V outlet; older homes often have a ½-inch line that we up-size during installation. Proper venting (stainless or PVC concentric) is required and we route it through an exterior wall or roof. For electric tankless, you need 150–200 A service and multiple 40-50 A breakers, which some rural properties may need to upgrade. Plumbing connections match existing ¾-inch copper, PEX, or CPVC lines, and we add isolation valves so annual maintenance is easy.
What does a tankless installation cost in Cumberland Gap, and how long is the payback?
A typical residential gas unit runs $1,150–$1,600, with professional installation and venting bringing the total to $3,000–$3,800. If electric upgrades are necessary, costs can be $500–$1,200 higher. Based on TVA electricity rates (≈11¢/kWh) or local propane costs (≈$2.50/gal), homeowners usually save $90–$160 per year in energy, plus avoid $600-$800 every 8–10 years for tank replacement. That translates to a simple payback of 6–9 years, after which the lower operating cost is pure savings.
How often does a tankless water heater need maintenance, and do you service units locally?
Manufacturers recommend flushing the heat exchanger with food-grade vinegar once a year (twice if you have hard water above 7 grains per gallon). The process removes lime scale that can reduce efficiency. Our Cumberland Gap technicians provide a flat-rate annual service that includes descaling, filter cleaning, vent inspection, and software diagnostics. We carry parts for all major brands (Rinnai, Navien, Rheem, Noritz) in our service vans, so most repairs are completed the same day.
Are rebates or tax incentives available for tankless water heaters in the Cumberland Gap area?
Yes. Tennessee Valley Authority’s EnergyRight program currently offers $100-$300 rebates on ENERGY STAR®-qualified gas tankless units installed by a participating contractor. Electric customers who upgrade service panels for high-efficiency appliances may qualify for a $200 TVA Smart Home rebate. In addition, the federal Inflation Reduction Act provides a 30 % tax credit (up to $600) on qualifying high-efficiency water heaters purchased through 2032. We prepare all paperwork and proof-of-installation so you can claim every incentive available.