Emergency Service
Emergency Service | Plumbing | Cumberland Gap
When a burst pipe turns your Cumberland Gap home into an indoor river at 2 a.m., HEP’s rapid-response team is already loading the truck. Our certified technicians arrive fast, equipped with state-of-the-art tools and plenty of know-how to diagnose, repair, and restore—no matter if the culprit is a frozen line, an overflowing water heater, or a sewer backup. From the first call to the final cleanup, you’ll feel the difference a locally trusted crew can make.
Day or night, weekends or holidays, HEP keeps the water flowing where it should and nowhere else. Transparent pricing, courteous pros, and workmanship that lasts—this is emergency plumbing you can count on when minutes matter.
FAQs
What counts as a plumbing emergency and when should I call your team in Cumberland Gap?
Any situation that risks water damage, health hazards, or loss of essential service is considered an emergency. This includes burst or frozen pipes, major leaks, sewer line backups, overflowing toilets, gas or water heater leaks, and sudden loss of water pressure. If shutting off a fixture’s supply valve doesn’t stop the problem, or you’re worried about structural or safety issues, call us right away—day or night.
Are you really available 24/7 in Cumberland Gap and nearby communities?
Yes. Our dispatch center is staffed around the clock, 365 days a year. We have on-call technicians stationed in Cumberland Gap and the surrounding areas of Harrogate, New Tazewell, and Middlesboro, so a certified plumber is always ready to roll, whether it’s 3 p.m. or 3 a.m., weekends and holidays included.
How fast can an emergency plumber reach my home or business?
Under normal conditions we arrive within 60 minutes of your call anywhere in the Cumberland Gap region. Because our trucks are pre-stocked with common repair parts and high-capacity pumps, the plumber can begin mitigation and repairs immediately instead of making multiple trips for supplies.
What should I do until the emergency plumber gets here?
1. Shut off the main water valve (usually located where the service line enters the building) to stop additional flow. 2. Turn off electricity to affected areas if water is near outlets or appliances. 3. Open faucets to relieve pressure in the lines. 4. Move valuables and electronics away from standing water. 5. If you have a major sewer backup, keep pets and people clear to avoid health risks. 6. Take photos for insurance documentation. Our dispatcher can walk you through these steps over the phone.
Do emergency visits cost more than regular appointments?
Because after-hours service requires dedicated staff and rapid response logistics, there is an emergency service fee added to our standard labor rate. We disclose the fee during your initial call, and the technician will perform a written assessment onsite before any work begins, so you have no surprises. We accept cash, major credit cards, and most homeowner insurance claims for covered water damage.
Is your work guaranteed and are you fully licensed and insured?
Absolutely. We hold active Tennessee and Kentucky plumbing contractor licenses, carry $2 million in general liability insurance, and maintain workers’ compensation for every technician. All emergency repairs are backed by a one-year parts and labor warranty, and we follow local Cumberland Gap municipal codes and national plumbing standards on every job.