Certified Technicians

Certified Technicians | Water Purification | Plumbing | Cumberland Gap

When residents of Cumberland Gap want crystal-clear, great-tasting water straight from the tap, they call on HEP’s certified plumbing technicians. Our local pros don’t just install pipes—they bring decades of training and advanced diagnostic tools to design a customized water purification solution for your home or business. From testing your current supply to selecting the perfect filtration system, we’re committed to delivering healthier water, lower maintenance costs, and total peace of mind in one seamless visit.

Backed by a satisfaction guarantee and 24/7 emergency service, HEP makes it easy to upgrade your plumbing and protect your family from contaminants. Schedule a free in-home water test today, and discover why your neighbors trust our courteous, background-checked experts to raise the standard of living—one glass at a time.

FAQs

What water quality problems are most common in Cumberland Gap, and can your purification systems solve them?

Homeowners in Cumberland Gap often report hard water caused by high calcium and magnesium, metallic tastes from iron, the rotten-egg odor of hydrogen sulfide, and occasional sediment or microbial contamination in private wells. Our certified technicians begin with an on-site water test, then match the results to the right treatment: softeners for hardness, catalytic carbon or air-injection filters for iron and sulfur, sub-micron cartridge or UV systems for bacteria, and multi-stage reverse osmosis for dissolved metals like lead. We custom-configure equipment so every identified issue is fully treated.

What certifications do your plumbers and water-treatment technicians hold?

All crew members carry a Tennessee (and Kentucky, for homes north of the Gap) Journeyman or Master Plumbing license and are factory-trained by the Water Quality Association (WQA). Several technicians hold WQA Certified Water Specialist (CWS) and Certified Installer (CI) credentials, which require rigorous coursework on filtration, disinfection, ion exchange, membrane separation, and local code compliance. This ensures every diagnosis, installation, and service visit meets or exceeds state plumbing codes and industry best practices.

How is a whole-house water filtration system different from a point-of-use filter I can buy at a store?

A whole-house—or point-of-entry—system treats every drop as it enters your home, protecting pipes, water heaters, laundry, showers, and drinking taps simultaneously. These units have larger media beds, higher service flow rates, and backwashing or self-sanitizing cycles for long life (10–20 years with proper upkeep). Point-of-use filters (e.g., faucet or pitcher filters) improve taste at a single faucet but do not address scale buildup, iron staining, or contaminants in other fixtures. For comprehensive protection, especially in well-water homes around the Gap’s limestone bedrock, whole-house treatment is the most cost-effective long-term solution.

Will a water softener alone remove contaminants like bacteria, sulfur, or lead?

No. A softener’s ion-exchange resin is designed specifically to swap hardness minerals for sodium or potassium ions; it does not filter out pathogens, volatile sulfur gases, or heavy metals. If your test shows multiple contaminants, we typically pair the softener with additional modules—such as an aeration tank for sulfur, a sediment pre-filter, a carbon block for chlorine/organics, or an under-sink reverse osmosis unit for lead and arsenic. Our technicians size and sequence each component so water meets EPA and Tennessee Department of Environment & Conservation (TDEC) standards before it reaches your taps.

How long does installation take, and will my water be shut off the whole time?

Most whole-house purification projects are completed in one day. We isolate and drain the main line, mount and plumb the equipment, program the control valve, and perform a final water test. Water is typically off for 1–3 hours; we schedule around your routine to minimize inconvenience. Larger jobs—such as drilling a new UV bypass loop or rerouting piping from a crawl space—can take up to two days, but we always provide temporary access to at least one cold-water tap overnight.

What maintenance is required after installation, and do you offer service plans?

Routine care is simple: replace sediment or carbon cartridges every 6–12 months, add salt (or potassium) to the brine tank monthly, and schedule an annual checkup so we can sanitize the system, test water, and recalibrate settings. UV lamps need replacement once a year, and RO membranes usually last 3–5 years. We offer tiered service agreements—Silver (annual tune-up), Gold (bi-annual plus filters), and Platinum (full warranty, emergency calls, salt delivery)—so you never have to remember part numbers or service dates. Plan members also receive priority scheduling and a 10 % discount on any future plumbing repairs.