- HEP Plumbing
- Tankless Water Heater

Tankless Water Heater
Tankless Water Heater | Tankless Water Heater Install | Plumbing | Cumberland Gap
Imagine endless hot water on demand, lower utility bills, and a water-heating system that takes up hardly any space in your Cumberland Gap home. HEP’s licensed plumbers make it possible with a precision tankless water heater install that eliminates the standby heat loss and bulky storage tank of traditional units. From answering your first questions to hauling away the old heater, we handle every detail quickly and cleanly, so you can start enjoying steamy showers and instant hot taps without delay.
Homeowners across Claiborne County trust HEP because we combine factory-trained expertise with neighbor-next-door courtesy. We size your new unit to match your family’s usage, protect it with professional venting and water-quality solutions, and back the job with rock-solid warranties and 24/7 emergency support. Ready to upgrade? Call, click, or stop by—our local team is standing by to bring the future of hot water to your doorstep today.
FAQs
What are the main advantages of installing a tankless water heater in my Cumberland Gap home?
A tankless (on-demand) system heats water only when you open a tap, eliminating the standby heat loss you get with a storage tank. Most families see energy-bill savings of 25–40 %. You also gain unlimited hot-water supply, a unit that takes up far less space, and a life expectancy of 20+ years—roughly double that of a conventional tank heater.
How can I determine the correct size (flow rate) of tankless unit I need?
Sizing is based on two factors: (1) the maximum number of fixtures you expect to run at once and (2) Cumberland Gap’s groundwater temperature, which averages about 55 °F. Our installers add up the flow rates of your simultaneous fixtures (e.g., shower 2 GPM + washing machine 2.5 GPM) and calculate the temperature rise needed to reach 120 °F. In this example you’d need a unit that can produce 4.5 GPM at a 65 °F rise. We perform this calculation for each household to ensure you never run out of hot water.
Do I need a permit or inspection for a tankless water heater in Cumberland Gap?
Yes. Claiborne County (and neighboring Bell & Lee counties) require a plumbing/mechanical permit for any new water heater installation. Gas units also need clearance from the fire-safety inspector. Our licensed plumbers file the permit, schedule the inspection, and provide completion paperwork so you stay fully code-compliant with Tennessee state regulations.
How long does a professional tankless installation take and what is involved?
A straightforward replacement of a tank unit typically takes 3–5 hours. We shut off utilities, drain and remove the old heater, mount the new compact unit, and connect water lines. Gas models may need upsized gas pipe and stainless-steel venting; electric models may require a new 240-V breaker and larger gauge wiring. After leak and combustion checks, we flush the system and show you how to use its digital controls.
Which is better for this area—gas or electric tankless?
If your home already has natural gas or propane, a gas tankless usually delivers the highest flow rate (up to 9 GPM) and lower operating cost per BTU. Electric models are great for small cabins, additions, or homes without gas service. They’re simpler to vent and cheaper to install but may need a 100-amp electrical upgrade to serve multiple bathrooms. During our site visit we compare fuel costs and available utilities so you can choose confidently.
What maintenance does a tankless water heater require in Cumberland Gap’s water conditions?
Our municipal and well water here is moderately hard, so we recommend an annual flush and descaling with white vinegar or a citric-acid solution. The procedure takes about 45 minutes and prevents mineral buildup that can damage the heat exchanger. Also clean the unit’s inlet screen and, for gas units, have the burner and vent inspected. Sign up for our low-cost maintenance plan and we handle it all, ensuring your warranty stays valid and efficiency stays high.