- HEP Plumbing
- Replacement Tank

Replacement Tank
Replacement Tank | Tank Water Heater | Plumbing | Cumberland Gap
When the morning chill bites a little harder in Cumberland Gap, you count on a dependable supply of hot water. HEP’s licensed plumbers make it simple to swap out an aging tank water heater for a new, energy-smart model that’s correctly sized, expertly installed, and backed by solid warranties. From careful removal of the old unit to the last leak-free connection, we respect your home and your schedule—often finishing the entire replacement the very same day.
Customers choose HEP because we offer transparent pricing, knowledgeable advice, and friendly service long after the job is done. Whether your current unit is rusting, rumbling, or simply can’t keep up with your family’s demands, give us a call and enjoy reliable hot water in every tap once again.
FAQs
How can I tell when my existing tank water heater in Cumberland Gap needs to be replaced?
The most common warning signs are age (10–12 years for gas, 12–15 for electric), rusty or sandy-colored hot water, rumbling noises caused by sediment, water pooling around the base, or higher energy bills. Because our local water in the Cumberland Gap area is moderately hard, sediment buildup happens a little faster, so any of these symptoms are a strong indicator that replacement is the most cost-effective option.
What size replacement tank should I choose for my household?
Tank size is based on "first-hour rating" (FHR) rather than just gallon capacity. A typical two-bath, three-person home in Cumberland Gap usually needs a 40- to 50-gallon electric or a 40-gallon gas unit with an FHR of 60–70 gallons. Larger families, homes with soaking tubs, or vacation rentals may need 50–80 gallons. We perform a quick usage survey—number of occupants, peak shower use, appliance loads—to recommend the right model so you never run out of hot water but don’t pay for unnecessary capacity.
How long will the installation of a replacement tank water heater take?
Most straightforward replacements take 2–3 hours: 30–45 minutes to drain and remove the old heater, another hour to set and plumb the new unit, and 30 minutes for filling, purging air, wiring or gas hookup, and leak/combustion testing. If code upgrades are required—such as a new expansion tank, seismic straps, or updated venting—add another hour. You will have hot water again the same day.
Are high-efficiency or heat-pump style tank heaters worth the investment?
Yes, especially with Tennessee Valley Authority (TVA) rebates. A standard electric tank has an Energy Factor (EF) around 0.90, while a heat-pump hybrid model is 3.5 or higher—using about 60% less electricity. Upfront cost is $700–$1,000 more, but savings average $150–$250 per year, paying for the upgrade in 4–6 years. Gas models labeled ENERGY STAR® save 8–10% on fuel and qualify for a $300 federal tax credit. We provide ROI calculations during your estimate.
Do I need a permit or inspection for a water heater replacement in Cumberland Gap?
Yes. Claiborne County and the City of Cumberland Gap both require a plumbing/mechanical permit any time a water heater is replaced, whether it’s gas or electric. The permit fee is modest—usually $25–$40—and our licensed plumbers pull it for you. After installation, the county inspector checks pressure relief valve piping, venting, seismic straps, and electrical or gas connections. Final approval protects your homeowner’s insurance and ensures everything meets the latest safety code.
What maintenance should I perform to keep my new tank water heater running efficiently?
1) Flush two to three gallons from the drain valve every six months to reduce sediment from our hard water. 2) Test the temperature-pressure relief (TPR) valve annually by briefly lifting the lever. 3) Check the anode rod after three years; replace it when more than 6" of the core wire is exposed. 4) Keep the thermostat at 120 °F to prevent scalding and lower energy use. These simple tasks can add 3–5 years to the life of your new heater and keep its warranty valid.